Senior Community Association Manager (DTX2024-7247)

How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.

Company Overview:

RealManage is a national Inc. 5000 firm with clients and operations in 26 states coast to coast that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
  
  

Responsibilities

Job Responsibilities:

We are looking for someone who resides fairly close to our office, has reliable transportation, wants to work, is motivated to advance, and would like to maintain long-term employment with our company. We are willing to spend the extra time to train and 'groom' the right individual if you can go the distance with our company and help us grow by providing excellent customer service and a superior quality of work!

Position Responsibilities

• At all times, demonstrate and promote the mission, values, and culture of VCM, Inc.
• Provide customer service at all times attending to all calls and messages within 24 hours
• Manage the day-to-day for a multi-property portfolio
• Coordination with vendors on contract fulfillment
• Coordination with vendors on various landscape, masonry, fence, etc. projects
• Communicate daily (or as needed) with Board Members
• Occasional night meetings with Board Members
• Covenant enforcement
• Communicate with homeowners
• Inspection drives and training of new associates on Common area/community inspections
• Assist Directors in the coordination of lunch and learn training
• Own the on-call process, and serve as secondary escalation where needed
• Provide hip-to-hip training for new associates
• Attend Annual/Board meetings with managers, when needed
• Assist in various high-level projects, as needed
• Other duties, as needed
  
  

Qualifications

Qualifications:

• Associate or higher degree highly preferred.
• Minimum of one (1) year managing Homeowner Associations (HOAs) required.
• CAI designation(s) strongly preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
  
  

Pay and Benefits:

$68,000 to $75,000, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays