Senior Community Association Manager

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in beautiful Irvine offices. Since 1982, we have led the way in Southern California, providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities and master-planned community associations.

Summary: The Senior Community Association Manager is responsible for overseeing the portfolio of communities managed by a selected group. The Senior Community Association Manager manages and assists in special projects and ensures success in all of the Community Association Managers they are designated to. The Senior Community Association Manager is to primarily obtain knowledge in company policies and procedures, have a strong understanding of budgets and finances, and the ability to maintain client satisfaction and account retention.

Benefits of Joining Keystone:

Keystone’s goal is to improve people’s lives beyond expectations. We set ourselves a part by providing a great level of service to our team members and clientele base. We invite you to view our LinkedIn, Instagram, and Twitter pages to get an inside look on what Keystone is all about! Check out our social media through our website on www.kppm.com. Click on Careers, and stay connected!

What we Offer:

• Competitive pay
• Flexible working arrangements
• Every other Friday off
• Work/Life Balance
• Opportunities for career growth
• Training and mentorship from successful leaders in the HOA industry
• Mileage and cell phone reimbursement provided
• Excellent Medical, Dental, Vision and Life insurance
• Flexible Spending Account
• Basic Life/AD&D insurance
• Short Term Disability Plan
• 401K Retirement plan with company match
• Wellness
• PTO Paid Time Off
• Birthday Time Off
• Paid Holidays: President’s Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving and the day after, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day.

Work Schedule: M-F, 8AM-5PM, must be available for occasional night board meetings

Essential Job Duties and Responsibilities:

• Meet with Associations 1-2 times per week onsite.
• Willingness to manage and assist in special projects.
• Manage all operations for a portfolio of community associations.
• Demonstrate consistency in all areas.
• Provide leadership and consulting with our clients on best practices with regard to the management and oversight of their community.
• Manage and run monthly, bimonthly, quarterly, and annual Board Meetings.
• Working extensively with Board of Directors, vendors, contractors, and homeowners within the various communities.
• Update association communications and ensure current information is displayed on the association bulletin boards and website.
• Prepare association newsletter and/or other communication with owners and residents as required.
• Strong Knowledge of industry trends.
• Create budgets and manage financials.
• Compliant with company policies and procedures.
• Client Satisfaction and Account Retention.
• Partner with association Board of Directors and internal departments to adhere to the introduction and integration of new programs, services and initiatives.
• Participates in management training.
• Provide exceptional support to meet or exceed expectations of a high-volume, high-demand, tailored services as needed for client base with complex operations and/or a variety of high-end amenities.
• Maintain strong knowledge of industry trends.
• Participate in emergency phone and in-house coverage schedule.
• Follows all Human Resources policies. Attends/participates in all required training and mandatory meetings.
• Practice and adhere to Keystone’s Core Values, Mission and Vision.
• Any additional job duties as required by supervisor.

Qualification Requirements:

• CAI or CACM designation preferred.
• Must obtain passing score on Keystone Senior CAM test
• Must have a valid California Driver’s License
• Must have reliable transportation and the ability to drive to and from communities
• 4 plus years of experience in customer service.
• Demonstrate effective oral and written communication and listening skills.
• Exhibit professionalism and calm demeanor.
• Demonstrated problem solving abilities.
• Comprehensive industry knowledge.
• Substantial office presence.
• Excellent interpersonal skills.
• Strong verbal and written communication.

Education and/or Experience:

• 2 to 4 years working in a Community Association Management role.
• Bachelor’s Degree preferred.
• High School Diploma required.
• CMCA designation required.

Work Environment:

• The work environment and physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to walk all areas of a property during site inspections.
• Ability to drive to communities.
• Ability to sit, stand, and operate business equipment.
• Typical office environment with low level noise exposure.