Senior Area Service Manager - Owings Mills, MD Area

Job Details

Description

WPM is searching for an experienced Senior Area Service Manager! The Senior Area Service Manager will be responsible for leading, mentoring, training and developing a team which completes daily maintenance operations for a portfolio of properties within a defined area. Previous experience as a residential maintenance manager and supervising a team strongly preferred.

As a Senior Area Service Manager, some of your responsibilities will include:

• Uses expertise and experience to mentor, develop, and train other Service Managers and Service Technicians within the company
• Participates and contributes to the Service Committee training and development efforts
• Manages a system for effectively handling resident service requests and ensuring the maintenance team responds within 24 hours of the initial call; Contacts residents to confirm satisfactory completion of all work orders
• Generates the Entrata maintenance work order report daily to track all open work order tickets; Schedules and assigns work orders for maintenance teams, tracking completion and labor/material costs
• Leads maintenance team in diagnosis and repair in areas such as HVAC, electrical, plumbing, small/large appliance, carpentry, drywall, flooring, general maintenance, unit turnover, and exterior structural
• Organizes maintenance shop, keeping inventory of supplies and equipment (according to the established OSHA standards); Establishes or follows cost effective methods of ordering supplies, maximizing value for the price; Ensure any/all storage areas remain locked when not in use
• Keeps Property Manager up to date regarding status of all repairs and maintenance
• Works with Property Manager in scheduling the make-ready maintenance of all vacant apartments
• Manages move-in and move-outs processes including ensuring all locks are re-keyed, conducting pre-move out inspections; Assigns staff to complete tasks to make units ready for occupancy and inspects units prior to move-in
• Recommends contract services and ensures that contracted maintenance is completed in accordance with the contract and quality standards, inspecting work before signing off on work order or invoice

Required Knowledge, Skills, And Abilities

• Demonstrated plumbing, electrical, and carpentry skills required
• Knowledge of OSHA safety rules and regulation
• Excellent time management and prioritization skills
• Ability to communicate in writing, drafting performance reviews and responding to emails
• Excellent verbal communication skills with residents, teams, contractors, vendors
• Superior customer service skills with ability to respond to clients with diplomacy, tact and patience
• Ability to quickly learn new technology and computer applications
• Demonstrated sensitivity to different cultures
• Valid driver’s license and vehicle required

Education And Experience

• High School Diploma or Equivalent
• 5 years experience in residential maintenance setting
• 5-7 years experience as a Service Manager preferred
• CAM-T certification preferred but not required
• HVAC certification required
• Experience supervising a team, including acting as a role model for others, selecting and training new staff, providing mentoring and coaching to junior staff to develop professionally