Senior Administrative Assistant

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Job Duties:

• Field and respond promptly to the majority of homeowner inquiries via phone, e-mail, work
  
  

order, letter, and/or in person

• Interact with vendors and assist with addressing emergency requests as necessary
• Update notes within homeowner accounts of all conversations/correspondence with
  
  

homeowner

• Maintain property files and unit files
• Receive, process and track Architectural Review Applications from homeowners
• Assist Community Manager with requests for proposals, repair quotes, insurance notification
  
  

lists

• Develop process and procedures, (SOP’s)
• Assist in preparing homeowner CC&R violation letter and communicate results of hearings to
  
  

homeowners within the time frames set by state statues or governing documents as needed

• Assist homeowners with Associa corporate programs (website, portals, etc.) in accordance
  
  

with Community Manager direction, client enrollment, and local office protocol

• Participate in Associa training including Associa University webinars, etc.
• Other duties as assigned
• Reduced Portfolio
• Assist with training for new employees
  
  

Requirements

Requirements:

Knowledge and Skills:

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
• Knowledge of communities, property, real estate and homeowners associations
• Knowledge of the role of the association board, the Community Association Manager, and
  
  

how those roles interface with the requests of homeowners

• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling,
  
  

etc.) at a proficient level

• Knowledge of conflict resolution techniques at a proficient level
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills
• Self-motivated, proactive, detail oriented and a team player
• Time management and time critical prioritization skills
  
  

Education and Experience:

• High School Diploma or GED Required
• Associates Degree strongly preferred
• Bachelor's Degree Preferred
• At least one year of Customer Service experience is required
• At least one year of Community Association Management or relevant experience is preferred
• Experience with a high call volume is preferred
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.