Security Manager

JOB DESCRIPTION Job Title: Security Manager (On Site) Department: Security Supervisor: On-Site Property General Manager Hours: Minimum 40 hours per week FLSA Status: Exempt POSITION SUMMARY: Ensures the highest possible level of service is being offered to residents, guests, staff and service providers. Must be able to understand and react to emergency situations and operate electronic security control systems. Develops and implements the safety, security and emergency plans and programs for the condominium association. Monitors the association grounds and immediate exterior surroundings. Supervises and trains Security staff and keeps the condominium association well informed. Attends to investigations and coordinates activities with outside agencies to ensure a safe/secure experience for the residents and staff. Protects the condominium association assets and minimizes liabilities and losses. ESSENTIAL DUTIES/RESPONSIBILITIES Position is responsible for short term planning and the daily operations of the Security staff. Recommends and implements procedural changes. Recommends implements and monitors the budget and manages expenses within approved budget constraints. Develops and implements the safety, security and emergency plans and programs for the condominium association. POSITION RESPONSIBILITIES:  Maintain a professional appearance at all times, adhering to departmental grooming standards, in full uniform  Practice professionalism in every situation with co-workers, residents and management, treating each person with respect and integrity  Maintain positive guest relations at all times  Demonstrates excellent customer service, communication, and time management skills.  Monitors and operates Electronic Security Control Systems and Emergency Response Systems.  Responds to emergency situations in a timely manner.  Monitors and controls access to the property.  Accurately maintains daily logs, records and forms.  Maintains a safe and secure environment throughout the property.  Follows safety procedures and maintains a safe work environment.  Works shifts that are subject to change based on property and supervisorial needs of the association.  Maintain all safety and equipment standards  Remain current with all staff certifications and licenses  Needs to read and understand the FirstService Residential Handbook/Security Standard Operating Procedures.  Prepare a bi-weekly staff work schedule JOB DESCRIPTION  In the event of staff callouts or arranged time off, the Security Manager is responsible for ensuring coverage is in place. The Security Manager is first expected to personally cover the shift his or herself. If this is not possible, the Security Manager will then obtain approval from the Property Manager to request the assistance of an Area Specialist.  Conduct regular department meetings for purposes of informing, training and inspiring staff  Attend regular meetings as directed by Property Manager  Respond on-site to property for all major emergencies unless Property Manager provides different guidance.  May be assigned other duties by the on-site Property Manager  Investigate, analyze and report on all incidents and accidents; coordinate activities and liaise with local and federal law enforcement agencies, fire companies and insurance agencies to resolve problems, ensure a safe environment for guests and staff and a quality guest experience.  Supervise the human resources in security in order to attract, retain and motivate the employees; hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and discipline and terminate, as appropriate.  Develop safety, security and emergency procedures/action plans for the condominium association and monitor program implementation within corporate guidelines to protect residents and staff, secure the assets and minimize losses.  Train the condominium association staff in conjunction with the Engineering Manager on fire prevention, safety and equipment, accident prevention, security and emergency procedures to decrease accidents/incidents and reduce life and property liabilities and losses.  Train the condominium association staff on radio etiquette and use, SOP’s  Manage the security budget to minimize expenses and aid in meeting/exceeding the associations financial goals.  Monitor and control the maintenance and repair of safety related equipment to ensure constant emergency readiness.  Hours: 40-50 hours over a 5 day period; days and times may vary based on need. OPERATING SKILLS, KNOWLEDGE & ABILITIES: Education/Training: High school diploma Must have or complete within 90 days of hire CLSS (Certified Lodging Security Supervisor) program with AHLA (American Hotel & Lodging Association) Must have a valid “Security D License”. College level courses in business or hospitality preferred. Two years’ experience in managing Security department staff preferred: hiring, training, supervising staff. Security management experience in high-quality, luxury-oriented hotel, resort, condominium or club preferred. Experience in managing at least 13 people. JOB DESCRIPTION Experience/Knowledge: Previous experienced preferred; Strong customer service, communication and interpersonal skills required. Effective written and verbal communication skills. Multiple language fluency is desirable. Special Requirements: Ability to lift 50 – 100 lbs; Work in an upright standing position for long periods of time; Ability to work in different environmental working conditions (e.g. heat, cold, wind, rain); Walk and climb stairs; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Communicate, receive and exchange ideas and information by means of the spoken and written word; Ability to quickly and easily navigate the property/building as required to meet the job functions; Repeat various motions with the wrists, hands and fingers; Complete all required forms. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DISCLAIMER: This is not an allinclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.