Salesforce Administrator

Description

Hi, We’re AppFolio.

We’re innovators, changemakers, and collaborators. We’re more than just a software company — we’re a cloud-based powerhouse that creates products to make our customers’ lives easier. We’re revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating.

We love where we work, and you can, too.

What You’ll Do

As a Salesforce.com Administrator, you will be responsible for configuring Salesforce.com and partnering with the internal teams to improve operational efficiency, automate business processes, and deliver an amazing customer experience. You should have a strong understanding of cloud based business applications, extensive experience with data management and reporting.

• Salesforce.com administration/configuration and reporting analytics
• Create reports and dashboards for senior management; fulfill miscellaneous reporting requests
• Complete production support and emergency service requests as needed by the business
• Design, develop and maintain complex user roles, security, profiles, workflow rules, validation rules and, custom workflow, etc.
• Manage and implement customization requests including creating workflow alerts, automated email responses, etc.
• Identify and communicate data integrity issues to the team and participate in resolution
• Perform mass data imports/exports using the API or various import tools
• Participate in new feature technical design, technical requirements, and implementation
• Work with Business Systems team to create and publish best practices in relation to our products and Salesforce configuration
• Perform unit testing, integration testing, and performance testing of new application functionality. Analyze and mitigate issues identified during testing
• Identify opportunities for application optimization, redesign, or development within the Sales, Customer Service and Value+ teams
  
  

What We’re Looking For

• Business acumen – understands key challenges facing our business and partners with key stakeholders to find creative ways to apply data science to solve them; connects dots between data & business outcomes
• Attention to detail – appropriately checks all work for errors and does not let important details slip when it comes to data and its accuracy
• Creative problem solving - able to use creativity and curiosity as tools to pick apart any problem, producing a solution which is relevant and realistic
• Communication - Able to effectively communicate what we are doing and why we are doing it / Excellent communication with intuitive ability to adjust message for audience
  
  

Must-Haves

• 2+ years Sales Operations/Support experience with extensive experience in Salesforce.com administration
• Salesforce.com Certified Administrator required
• Experience with the Salesforce.com Service Cloud, Sales Cloud, and Marketing Cloud.
• Working knowledge of integrating 3rd party systems with Salesforce including; Marketo, Docusign, Congamerge.
• Data migration and integration experience
• Data cleansing and import/export of large volumes of data
• Ability to multi-task, and handle urgent interrupts with high level of professionalism
• Excellent verbal and written communication skills
• BS Degree or equivalent in Information Technology, Business Administration, and/or related field
  
  

Our Story

AppFolio (NASDAQ: APPF) was founded in 2006 with the mission to revolutionize vertical industry businesses by providing great software and service. Our easy-to-use, cloud-based software helps our customers more effectively market, manage, and grow their businesses. Our software solutions exist in the real estate vertical, including AppFolio Property Manager and AppFolio Investment Management.

To find out more about what AppFolio has to offer, check out appfolioinc.com/careers.

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.