SaaS Implementation Manager - Virtual/Remote

TOPS is looking for an Implementation Manager to join our team! In this role, you’ll manage a team of implementation specialists that are responsible for the implementations of our TOPS One and NABR software systems, the industry’s best community association management software solution. You’ll manage implementation consultants, technical resources, and content configuration resources. You’ll ensure implementations are completed on time and with the right resourcing. You’ll help with scoping projects and may be involved with pre-sales activities.In this role, you’ll primarily be supporting your team and will do implementation work yourself as needed. You’ll be managing resources, helping the team decide who is going to get what and helping to identify priorities and strategies. We have lots of opportunity to add structure for this team, so you’ll be working to develop processes and increase automation, with support from your Director and Department VP. You’ll also be escalation for any client needs or issues.This is a full-time, salaried position with a preference for Clearwater, FL, Dallas, Knoxville, Atlanta or Greenville. Remote work available for the right candidate. The salary range is 70-80k.Who will love this job  Someone how enjoys working collaboratively with internal and external customersSomeone who loves client focused implementation over internal IT projectsSomeone who tailors their communication to all levels of experience Someone who thrives on running multiple projects, managing changing prioritiesYou should have  Required: Minimum 3 years of experience in SaaS ImplementationsRequired: Minimum 1 years supervisory experiencePreferred: Accounting experiencePreferred: Bachelor’s degree in a related field is a plusExperience in project management, resource allocation, and process optimization.Demonstrated time management and critical thinking skills.Focus on facilitating collaboration, with demonstrated leadership and problem-solving capabilities.Strategic ability to assess and recommend additional structure and processesStrong written and oral communication skills, with proven ability to initiate and manage relationships via phone and email.High comfort level working with ExcelWilling to travel occasionally, if not in Clearwater officeCultureWhy TOPS Our team is changing the face of the HOA Property Technology space as a trusted industry leader for over 30 years. Today, our products enable over 1,500 of the highest-caliber property management companies in the world to grow and protect their organizations. We are a five-time winner of FLCAJ’s Readers Choice Awards for our solutions and support.As a five-time winner of Tampa Bay’s Top 100 Workplace, our approach to work is proactive, collaborative, and committed. Our team of 140+ are truly passionate about creating a best-run company internally just as we create best-run Property Management Companies for our customers. We offer a full slate of benefits, including competitive salaries, medical (including a $0 option for employees), dental, vision, life and disability coverage, paid vacation, paid holidays, tuition reimbursement, $1,000 employee referral program and a 401(k) plan. When possible, we also like to offer fun in-person perks like pet-friendly offices, paid food trucks and company outings.

We have offices in Clearwater, FL (near Tampa), Fort Lauderdale, FL, Knoxville TN, and Mission Viejo, CA (an hour outside LA), plus a few fully remote team members across the US.We are an equal opportunity employer. We value each team member for their skills, experience and unique perspectives. This is a principle embodied in the way we do business, our policies, and is visible in our results. Come join us and find out what the best work of your career could look like here at TOPS.ResponsibilitiesWhat you’ll do  Implement technical systems and solutions.Manage and mentor a team that are both technical and subject matter experts.Create and complete up-to-date onboarding plans and additional training for new team members.Allocate resources and create efficiencies with each client implementation.Review project plans, generate meeting minutes, and other documentation to ensure all tasks have been completed with quality according to plan.Serve as a resource to the team on open issues and resolution plans.Interact with clients and stakeholders and serve as a first line of escalation for project managers.Monitor and analyze performance metrics to ensure that goals are being met.Create process improvements and ensure they are being adhered to.Monitor past roll out projects and creates reports detailing insights and potential improvements for future initiatives.RequirementsAuthorized to work in the US without sponsorship3 years of experience in SaaS Implementations1 year supervisory experienceKnowledge in: High comfort level working with ExcelEqual Opportunity EmployerEqual Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.Requisition #cl9yg161q4krb0iqew99b3aa6