About the job
Company Vision RISE Association Management Group is the best-in-class provider of property services for Texas homeowners' associations. Our core purpose is to be of service to great communities and the people who lead them. We accomplish this through our passionate, kind, and solution-oriented team members who partner with our community leaders to build their vision, together. We specialize in working with communities with unique lifestyle offerings, facility, and infrastructure needs (to include a wide variety of amenities), and service offerings. We're an EOS™ (Entrepreneurial Operating System) company and our organization is structured to support exceptional outcomes for our community association clients. We're thought leaders, innovators, and problem solvers. Whatever the issue: we have an expert under this roof who can solve it. We're a team of financial services professionals, facilities maintenance experts, risk managers, and business managers and we're looking for the next generation of problem solvers to join us and be a part of our rapid growth. We implement intelligent solutions, exceptional service, and the RISE way so that we can create a vibrant future and quality of life today. We connect community association, financial, and facility expertise with communities who need it.We are problem solvers and business managers who just happen to be in the business of community association management. Together, we're capable of so much more. Together, we RISE.Our Core Values:Honoring CommitmentsPrecisionUnquenchable CuriosityStewardshipBeing a Great PartnerInspire Others with Your Attitude Finding A Way, despite any obstaclesTaking OwnershipJob Title: Vice President of Community ManagementLocation: Rise AMG Corporate OfficeSchedule: Monday - Friday, 8:00 AM - 5:00 PM (additional hours as needed)Compensation: Flexible, based on experience levelPosition Overview:The Vice President of Community Management will serve as the direct leader for our regional directors and portfolio directors. This role will focus on client and staff retention, overseeing client operations and fulfillment, and driving client profitability. The ideal candidate will thrive in a fast-paced, high-pressure environment, providing solutions for complex supervisor and property issues, while working directly with Rise Executive Leadership to ensure alignment with Rise AMG's goals and values.Key Responsibilities:Leadership & Team Oversight:Lead, manage, and hold regional directors and portfolio directors accountable for achieving operational and financial goals.Foster a high-performance culture within the community management teams, ensuring alignment with company values and objectives.Provide guidance and support in handling escalated property or supervisory issues, ensuring timely and effective resolution.Client & Staff Retention:Develop and implement strategies to retain both clients and staff, fostering long-term relationships and satisfaction.Work closely with directors to ensure client satisfaction through consistent communication, proactive problem-solving, and high-quality service delivery.Oversee staff training and development to ensure the team is equipped with the skills and knowledge needed to excel.Client Operations & Fulfillment:Ensure operational excellence by overseeing the fulfillment of client contracts and expectations.Monitor and improve the quality of community management services, ensuring all client-facing activities meet or exceed standards.Collaborate with other department heads to ensure seamless integration of services and operations.Client Profitability:Drive profitability through efficient client operations, ensuring that each client relationship is managed in a cost-effective manner.Analyze and optimize financial performance across all portfolios, identifying areas for improvement and taking action to maximize profitability.Issue Resolution:Serve as the primary point of escalation for complex issues related to supervisors, properties, or client relationships.Work closely with managing partners and other senior leadership to resolve high-impact problems quickly and effectively.Qualifications:Proven experience in a senior leadership role, preferably in property or community management.Strong leadership skills with the ability to manage multiple teams and hold them accountable for results.Excellent communication, problem-solving, and decision-making abilities.Experience with client retention, staff development, and operational efficiency.Ability to work in a fast-paced environment with high expectations for performance.Experience in driving client profitability and improving financial outcomes.Flexibility to work additional hours as needed to meet the demands of the role.What We Offer:A dynamic work environment with opportunities for career growth and leadership.Competitive and flexible salary based on experience.Direct collaboration with senior leadership to influence the future of community management at Rise AMG.Benefits:20 Days PTO per Year
11 Paid HolidaysGroup Health (75% Employer Paid), Life & AD&D, Dental, Vision, Short-Term Disability401(k)