Residential Specialist

Job Description

POSITION SUMMARY

Assists the Capitol Place General Manager in directing the efficient operation of the Capitol

Place residential complex. Performs assigned duties related to the management and maintenance

of the Capitol Place building facilities, resident accommodations, and terms of occupancy.

Assists in establishing and developing personnel, administrative, and maintenance standards.

Assists in the preparation, review and analysis of financial statements and budgets. Performs the

duties of the General Manager in his absence. Ensures safety of residents, guests and employees

by holding safety training classes and maintaining the building security system and procedures.

Review and approve incident reports.

Duties And Responsibilities

 Essential Job Duties:
 Provides luxury, first class, personal customer service to all Capitol Place owners and

residents:

 Bell services
 Room service deliveries
 Concierge “like” services
 Maintain order, enforce all Capitol Place rules, regulations, and policies, and insure

the observance of applicable laws. Reports all discrepancies and infractions to the

General Manager.

 Patrol all lobbies, corridors, public restrooms, and other areas to detect

violations.

 Investigate disturbances, complaints, and accidents. 
 Confer with management
 Interview guests and employees
 Warn or trespass violators
 Caution careless persons
 Render and obtain assistance for accident victims, and document information via

incident reports.

 Marginal Job Duties:
 As a first responder to emergency situations, the Residential Specialist must be

able to rapidly ascend multiple flights of stairs and assist emergency and law

enforcement personnel as need.

SUPERVISION

 Supervision Exercised:

Shift Leads (1 per shift) will supervise each of three (3) shifts.

 Supervision Received:

Receives general supervision from General Manager, and Operations Manager.

Salary Range

$21.00 per hour

Requirements

MINIMUM QUALIFICATIONS

 Experience:

Prefer at least one (1) year experience in hospitality or condo security. Customer service

background desired.

 Knowledge:

Able to read, write, type, give and receive oral reports. Computer literate, type 25 wpm,

report writing. Good human relations and leadership skills. The ability to effectively

communicate over the telephone lines and portable equipment. Effectively and cordially

communicate with management, residents, resident guests, visitors, employees and law

enforcement authorities. Ability to lift and/or move a 75-lb. person in emergency

situations. Team oriented and display a positive, service oriented attitude towards our

residents, guests/visitors, employees and our company.

 Education/Training:

High school diploma or equivalent. Valid driver’s license, clean driver’s abstract. CPR,

First Aid, and AED certified. Current State Guard Card.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.