Residential Porter (Part-Time)- 181 Fremont

Action Property Management, the leader in community management, is seeking a part-time Residential Porter to join our team at our luxury association, 181 Fremont, located in San Francisco.

Schedule: Sundays; 2:00 PM- 10:30 PM AND every other Wednesday; 2:00 PM- 10:30 PM + Opportunities for On-Call; Total Hours: 8- 16+ Per Week

Schedule is subject to change based upon business needs

Compensation: $26.00 Per Hour + Commuter Benefit

Why Join Action?

Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor

We offer our Team Members the following:

• Competitive starting compensation
• Comprehensive benefits package for qualifying employees
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• Values driven company culture that encourages team work and excellence

Job Summary

The Porter responsibilities focus on deliveries to homes such as luggage, packages, groceries, messages, etc. Additionally, as a Porter walks the property, they are to assist in picking up and/or cleaning any loose debris or trash that they may find and alert the Front Desk of any condition demanding attention, i.e., maintenance requests. The Porter will also cover the breaks of the Front Desk Agents.

Essential Duties And Responsibilities

• Ensure that everyone is greeted with the utmost expression of gracious hospitality
• Ensure the timely delivery of luggage, packages, groceries, messages, etc.
• Always be available to partner with Front Desk Agents
• Remain in assigned post position, maintaining correct stance, when not attending to residents or requests
• Maintain knowledge of:
• Scheduled daily activities
• Daily arrivals/departures
• Features and services provided
• Hours of operation for various amenities
• Reflect willingness to accommodate residents, management, and peer requests and ensure first class service
• Immediately address and resolve all relevant issues ensuring resident and guest satisfaction
• Support valet in assisting residents and guests into and out of vehicles
• Assist residents and guests with loading and unloading of luggage, packages, and the like, to/from their vehicles
• Assure safety and security of all luggage and packages
• Transport luggage, packages, and the like, to be stored in the parcel storage room or other designated areas
• Assist residents and guests with delivering/retrieving their bicycles from their bicycle storage lockers
• Keep a quiet, respectful attitude with residents and guests
• Clean and maintain common areas when necessary
• Audit and remove resident items that are improperly stored and debris from storage areas, as assigned
• Assist in the placement and removal of lobby rain mats
• Perform an active role in all building emergency procedures
• Participate in and contribute to training programs
• Successfully complete training process
• Assist with setup and breakdown of board meetings or the like
• Assist with setup and breakdown of events in Residents Club
• Assist concierge and attend to residents' needs when on the Residents Club
• Additional duties as may be assigned

Requirements:

• Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
• At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred
• Hospitality Management college students or recent graduates are highly desired
• Polished and professional appearance and demeanor
• Upbeat and positive team player attitude
• Strong judgment and solutions-oriented
• Proactive customer service approach

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records