Resident Services Representative (NV)

Description

Introduction:

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 90,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 30 years. With offices throughout California and Nevada, Seabreeze has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.

At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.

Summary

The candidate must have exceptional customer service skills, excellent communication skills, and ability to constantly move and arrange equipment, have a disposition for facility cleanliness and be self-motivated. Candidate is responsible for the daily set-up of equipment, cleanliness, and overall functionality of the club facilities.

Essential Duties And Responsibilities

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer all incoming calls in a timely and professional manner. Route calls to the appropriate department or individual.
• Assist callers with general questions.
• Greet and announce office visitors.
• Receive and distribute packages for Parcel Pending Lockers and General Clubhouse supplies.
• Setup, direct and/or clean-up for Lifestyle Clubhouse events, fitness classes and events.
• Maintain neat appearance of lobby, bar, reception desk and kitchen areas.
• Assist with ordering office supplies.
• Assist with employee events.
• Assist in overseeing the community website to include edits, additions and maintain content accuracy as directed.
• Create and ensure all Community Lifestyle Event Media is current and accurate.
• Provide administrative support to Lifestyle Director, Manager and Coordinator as needed.
• Assist in functions/duties relating to the operation and maintenance of facilities.
• Daily, hourly set-up of (table/chairs, etc.) equipment.
• Verify resident eligibility for facility use.
• Assist/work at lifestyle events (set-up equipment, trash removal, clean-up, tear-down, food/beverage service, interact with residents).
• Enforce facility rules and regulations.
• Learn and have the ability to proficiently operate the onsite client reservation system.
• Process works as assigned and assist homeowners in person or on the telephone. Answer multiple phone lines, screen, and refer callers. Provide detailed responses to information requests regarding Associations’ programs and activities.
• Handle cash
• Other duties as assigned.
  
  

Requirements

Knowledge, Skills, and Experience:

• One-year of customer service experience
• Ability to move equipment safely and quickly.
• Ability to recognize and address areas for added cleanliness.
• Knowledge of Microsoft Office, including Word and Outlook.
• Ability to handle competing priorities and deadlines and complete a high volume of tasks within specified time frames.
• Ability to work with minimum supervision and self-motivated to seek additional responsibilities.
• Ability to read, understand and implement Association’s rules and regulations.
• Ability to work with confidential material.
• Ability to handle aggravated clients in a calm and professional manner.
• Ability to keep work area clean and present a professional manner in dress and demeanor.
  
  

Minimum Education

• High School diploma or equivalent.
  
  

Language Skills

The individual must have strong written communication skills, and the ability to communicate effectively with employees and clients at all levels of the organization, both verbally and in writing.

License/Permits/Certifications Required

Valid driver’s license and State mandated vehicle insurance.

Availability

Weekends, Holidays, Evenings, Days and Monthly Rotating Schedule.

Work Environment

The work environment is a typical office building. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Seabreeze is proud to be an Equal Opportunity Employer that celebrates the diversity of our team. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected status. For individuals with disabilities who would like to request an accommodation such as an ASL interpreter, please contact Vy Nguyen at (949) 334-8166.