Resident Services Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

DUTIES AND RESPONSIBILITIES:

Administrative managers ensure the administrative aspects of a business running and organized. They perform administrative tasks like documentation, editing, filing, organization, and staff support. They also manage other administrative employees to ensure administrative tasks are done; these managers also train subordinates.

GENERAL:

Duties include but are not limited to:

• Is the first line of resident contact for the operational staff.
• Supervise and coordinate all front desk concierge staff. Makes reports to their supervisor. Monitors their daily logs and recommends areas of improvement.
• Manage and coordinate administrative support services, facilities, security, mail distribution, record management, and other office support services.
• Assist with issuing key fobs, and pool passes and processing access keys.
• Review current processes and recommend procedural or policy changes to improve
• Assist with processing new homeowner welcome packets, if applicable.
• Oversee facilities planning, maintenance, and custodial
• Correspondence to owners as needed.
• Updates the elevator monitors weekly.
• Monitors cameras as needed. Inspects cameras as needed.
• Updates to BuildingLink
• Notices to Residents regarding building maintenance, water shut-offs, annual registrations, and various other notifications as required.
• Maintain property files and unit files.
• Other duties as assigned
  
  

Requirements

• Requires a high school diploma or GED; Bachelors or Associates degree preferred.
• 1 - 3 years of directly related clerical or administrative support experience required; HOA, property management or condominium management related experience is a plus
• Must be able to use MS Office 2007 or later, particularly Excel and Word. Must be able to adapt to management software and computer programs being utilized by company.
• Ability to interpret and follow verbal and written instructions
• Ability to communicate effectively, both verbally and in writing and exercise diplomacy
• Knowledge of business correspondence including rules of grammar, sentence structure, punctuation, and spelling
• Interpersonal skills necessary to effectively interface with all levels of personnel and work in a team environment
• Demonstrated ability to maintain confidentiality of records and to use discretion in the performance of daily activities
• Must be able to perform diversified but semi-repetitive operations following standardized methods and procedures under changing conditions.
  
  

Additional information

All your information will be kept confidential according to EEO guidelines.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.