Resident Services Coordinator

Job Details

Description

Nestled in the foothills of Safford Peak and adjacent to the Saguaro National Park, in the magnificent Sonoran Desert of southern Arizona, Sunflower is a premier Del Webb active-adult community of the Southwest. A warm and friendly community with 967 homes, Sunflower is at the base of the Tucson Mountains in Marana.

Position Summary

Primarily responsible for providing personalized customer service at an on-site community by assisting with all resident needs being the first point of contact for resident’s requests and/or concerns, facilitate various services to enhance the lifestyle of the residents and provide administrative support for the Community Manager.

Position Responsibilities

• Partners with Community Manager to effectively manage the front reception area and other onsite amenities.
• Responsible for being the primary point of contact for the community through managing all phone calls, resident emails, greeting visitors, providing community information, and assisting residents.
• Display a professional, dynamic, and customer-focused personality by networking and fostering relationships to provide exclusive assistance and services to the residents while ensuring adherence to the residential policies, regulations, and guidelines.
• Diagnose, clarify or provide solutions and/or resources. Advance service levels for residents by obtaining and evaluating resident’s observations and opinions; create, innovate, and implement policies and performance methods.
• Reserve and oversee use for amenities, facilitate venue events, aid residents with event planning, make vendor recommendations based on event goals and coordinate additional valet and security services as needed.
• Research and manage delivery of news articles, events, and communications on the website, create and post residential communications as needed around the facility and/or at the front desk.
• Maintains open communication with contract vendors.
• Inspect common areas for cleanliness and safety concerns
• Assist Community Manager with architectural submittal process.
• Maintains strict adherence to community and company deadlines.
• Other related duties as directed.

Knowledge, Skills And Abilities

• Excellent communication skills both verbal and written.
• Ability to multitask while staying focused and detail oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization skills.
• Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems.
• Ability to interact and work positively and effectively with residents and staff at all levels.

Physical Demands & Work Environment

• Primarily sitting at work station utilizing a computer in an office setting.
• Walking throughout community for inspections as well as any other community needs.