Resident Services Coordinator (part time)

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

TheResident Services Coordinator will assist the Onsite Community Association Manager with all administrative work and code enforcement.

This is a part time job, working 24 hours a week, with a flexible schedule.

Daily responsibilities:

• Meet and greet homeowners, residents, members of the board of directors, and committee members.
• Research and respond to inquiries in-person, by phone, and email.
• Create and send out communications to homeowners via mass email and flyers. Notify homeowners of community events, maintenance onsite, and HOA Rules and Regulations.
• Walk and inspect the community to ensure HOA Rules and Regulations are followed. Investigate complaints.
• Notate observations, document, and take photos of any HOA Violations that occur.
• Send out HOA violation letters to homeowners. Create weekly violation reports and submit to the board.
• Assist homeowners in completed architectural review forms and submit to the board. Communicate decision to homeowners.
• Schedule and coordinate maintenance vendors onsite. Greet and assist vendors onsite.
• Receive and issue packages to homeowners.
• Issue and track parking passes, pool passes, and key fobs.
• Other duties as assigned.
  
  

Requirements

• 2+ years of office administrative experience.
• Customer service oriented.
• Excellent communication skills (written and spoken).
• Well versed in MS Officer products.
• Proactive, takes initiative, reliable and dependable.
• Equipped with conflict resolution techniques.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.