Resident Services Coordinator

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Resident Services Coordinator is responsible for enhancing the quality of life and community spirit within the homeowner’s association by coordinating and facilitating various programs, services, and events.

This role is vital in promoting a sense of community, fostering neighborly relationships, and ensuring the well-being of residents within the HOA community.

Key Responsibilities:

• Resident Engagement:
• Build and maintain positive relationships with homeowners and residents.
• Promote active participation in community activities and initiatives.
• Event Planning and Management:
• Plan, organize, and execute a variety of community events, including social gatherings, holiday celebrations, and educational seminars.
• Coordinate event logistics, such as scheduling, permits, vendors, and budget management.
• Information Dissemination:
• Serve as a central point of contact for residents, providing information about HOA policies, community updates, and local services.
• Maintain communication channels, such as newsletters, emails, and bulletin boards, to keep residents informed.
• Conflict Resolution:
• Mediate and resolve disputes or conflicts among residents in a fair and impartial manner.
• Work with the HOA board to enforce community rules and regulations.
• Facility Management:
• Oversee the use and reservation of community facilities, such as meeting rooms, recreational areas, and common spaces.
• Ensure these facilities are well-maintained and available for residents' use.
• Volunteer Coordination:
• Recruit and manage resident volunteers for community projects and events.
• Provide support and guidance to volunteer groups or committees.
  
  

Requirements

Requirements:

• Highschool Diploma or equivalent.
• Previous property management experience is highly desirable.
• Professional Communication Skills; spoken and written.
• Bilingual preferred but not required (English/Spanish).
• Reliable transportation with dependable attendance.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.