Resident Services Coordinator

Pay: $23/hr

 

Schedule: Tues - Sat (8:30 am – 5:30 pm), willing to work after hour events & holidays

 

Responsibilities

 

Coordinate amenity reservations to include:

 

❖ Treatment or massage rooms for resident appointments.

 

• Confirm room availability. Add appointment to calendar.
• Obtain the massage or treatment professional’s license and insurance prior to the

 

appointment.

 

• Communicate with the amenity attendant on shift regarding the appointment and

 

items needed in the rooms. Exp. towels, towel warmer, water, etc.

 

• Inspect room post event and report items in need of attention.

 

❖ Club lounge, card room, theater room, grills, etc., for resident parties with more than 5 guests.

 

• Confirm room availability. Add appointment to calendar.
• Obtain vendor (caterer, DJ) license and insurance prior to the event.
• Obtain security deposit & cleaning fee.
• Communicate with amenity attendant, valet, OPS and management regarding the

 

event and items/room set-up needed.

 

• Inspect room post event and report items in need of attention to include clean-up.

 

❖ Schedule and coordinate special events (on-site and off-site) such as association parties,

 

beauty events, yoga classes, water aerobics, lunches.

 

❖ Assist association clubs with event set-up, break-down and other items as needed.

 

❖ Assists front desk as needed.

 

❖ Answer questions about services and amenities and guide residents to the specific amenity. Provide resident tours as needed.

 

❖ Supply residents with information about pre-screened vendors to include dog walkers,

 

personal trainers, car detailers, etc.

 

❖ Collect information for local events, Boca Raton “happenings” and Alina-specific discounts/promotions to be published on the association website/newsletter.

 

❖ Anticipate and accommodate resident & guest needs and provide an exceptional guest experience.

 

❖ Collect mail with written resident authorization and forward the mail on their behalf via FedEx, UPS, USPS, etc.

 

❖ Issue and duplicate mail keys as needed.

 

❖ Understand the rules and regulations of the association to quickly answer questions residents may have.

 

Qualifications

 

❖ Positive phone demeanor and superior written and verbal communication skills are

 

essential.

 

❖ Must have a service-oriented mindset and be capable of making every guest feel valued.

 

❖ Competent working with Microsoft Office suite, including Word, Outlook, Excel, and PowerPoint.

 

❖ Willing to work irregular shifts, weekends, and special events.

 

❖ Exemplify strong organizational skills and attention to detail.

 

Disclaimer

 

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.