Resident Services Coordinator

No longer accepting applications

Job Details

  • SalaryNot provided
  • Job TypePart-time
  • Company TypeManagemet Company
  • Job CategoryCustomer Service
  • Job WorkplaceOn-Site
  • Job Workplace LocationMarana, AZ, USA

Job Description

Job Details

Description

Position Summary:

Responsible for providing on-site personalized customer service at a 55+ active adult community by serving as reception and first point of contact for homeowners, visitors, vendors and inbound callers requiring information and/or assistance, and by facilitating various services to enhance the lifestyle experience of community residents.

Responsibilities

  • Partners with Community Manager & Lifestyle Director to effectively manage the front reception operations.
  • Greets all homeowners and guests and filters all in-bound calls to determine immediate needs and execute appropriate assistance.
  • Retrieves and distributes all voice mails left with front reception.
  • Monitors pick-ups/deliveries.
  • Accepts and records member account payments for guest fees, fitness passes, and tickets for various lifestyle-sponsored activities and events; issues membership, guest and fitness pass cards; and reconciles all revenue collected during shift for proper accounting.
  • Assists with resident events and lifestyle programming, including light duty set-up and tear down, sign-in procedures, and serving alcohol during Association-sponsored happy hours and lifestyle events.
  • Performs other clerical, cleaning, administrative and lifestyle-related duties as directed.

Knowledge, Skills And Abilities

  • Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems is a must.
  • Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines while staying focused and detail oriented.
  • Exceptional organization skills.
  • Ability to interact and work positively and effectively with residents and staff at all levels.
  • Ability to deal with customer service requests in a professional and timely manner.
  • Team player with ability to work collaboratively and cooperatively within the department as well as with other departments.
  • Lifestyle enthusiast, comfortable organizing and working with community association resident volunteers.

Physical Demands & Work Environment

  • Primarily sitting at workstation utilizing a computer in an office setting.
  • Occasional bending; lifting of objects (up to 25 pounds).
  • Occasional light cleaning of work area.
  • Must be flexible to work early mornings, evenings, and weekend shifts.
 
 

Posted: 2025-01-31

Last updated: 2025-01-31 2:21PM UTC

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No longer accepting applications

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