Resident Services Coordinator

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

As a Resident Services Coordinator, you will be the welcoming face and point of contact for residents and guests of our prestigious residential community. You will play a crucial role in providing personalized assistance and ensuring a seamless living experience for all residents. This position reports directly to the Property Manger and requires excellent bilingual (English/Spanish) communication and organizational skills.

What We Offer?

Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest.

How Our Employees Make an Impact:

As a Resident Services Coordinator, you are the representative of the community and our company, making a significant impact through:

• Greeting residents and guests in a courteous and professional manner.
• Assist residents with inquiries, requests, and service bookings.
• Coordinate resident events and community activities.
• Maintain the lobby area and ensure it is clean, tidy, and welcoming.
• Manger incoming and outgoing packages and deliveries.
• Monitor visit access and maintain security awareness.
• Provide information about local attractions, restaurants, and services.
• Respond promptly to emergencies and escalate issues as needed.
• Collaborate with property management and maintenance teams to address resident concerns.
  
  

Requirements

Requirements:

• Bilingual in both English and Spanish is required.
• Previous experience in customer service, hospitality, or property management preferred.
• Excellent interpersonal and communication skills.
• Strong organizational abilities with attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Knowledge of local amenities and attractions is a plus.
• Professional appearance and demeanor.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.