Resident Experiences Manager (Full-Time) - Yerba Buena Island

Action Property Management, the leader in community management, is seeking a Full-Time Resident Experiences Manager to join our team at our luxury association, Yerba Buena Island, located in San Francisco.

Compensation: Starting at $80,000 per year + Comprehensive Benefits Package + $500 Monthly Travel Stipend

Schedule:

Wednesday 10:00 AM-6:00 PM

Thursday 12:00 PM-8:00 PM

Friday 10:00 AM-6:00 PM

Saturday 8:00 AM-4:00 PM or 10:00 AM-6:00 PM, or 12:00 PM- 8:00 PM (depending on possible monthly special party),

Sunday 8:00 AM-4:00 PM

There are typically only one Saturday and one Sunday that would have an event. All other weekend days are regular office days.

Why Join Action?

Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor

Team Member Perks

• Competitive starting compensation
• Parking spot on-site provided
• Comprehensive health benefits and paid time off package for qualifying employees
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• Values driven company culture promoting team work and excellence
  
  

Job Summary:

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
• Main responsibility will involve being the main point person during resident events
• Maintain the appearance of the front desk area, lobby, and main elevators
• Monitor lobby activity and maintain access control
• Provide concierge services
• Complete Daily Activity Report
• Answer and direct incoming phone calls. Receive and distribute resident parcels
• Address resident and guest concerns and questions
• Demonstrate strong understanding of the association's governing documents
  
  

Requirements:

• Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
• At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred
• Hospitality Management college students or recent graduates are highly desired
• Polished and professional appearance and demeanor
• Upbeat and positive team player attitude
• Strong judgment and solutions-oriented
• Proactive customer service approach
• Previous HOA experience is preferred
  
  

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.