Residence Club Associate

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Residence Club Associates are the point persons for the Community. Individuals in this position serve as concierge and front desk administrative assistance to Community members and Management staff alike and are expected to become familiar with the Community and have working knowledge during their tenure of Community operations, policies, and procedures. This position is a part-time position for evenings, weekends, and holidays with opportunity for upwards of 30 hours during peak pool season. This position reports directly to the General Manager.

Duties include but, are not limited to:

• Providing excellent customer service
• Completing check in and out for residents and guests
• Booking amenity space events
• Light cleaning as needed before or after resident events and as needed to keep office space in good condition.
• Answering and routing incoming phone calls and emails
• Processing facility and rental applications
• Processing check payments
• Inspecting dog park and playground to ensure cleanliness—reporting issues to Management
• Moving tables, chairs, basketball hoops, tennis nets, and other items as needed.
  
  

Requirements

• High school diploma or equivalent required
• 0-3 years of customer service experience preferred
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.