Research Coordinator

FirstService Residential is looking for a Marketing Research Coordinator to join our Manhattan-based team! Job Responsibilities include, but are not limited to, the following:

• Manage data mining efforts in accordance with lead generation strategy
• Enters + distributes leads from all internal/external sources via Customer Relationship Management system (CRM)
• Maintains CRM database integrity by updating account, lead, and opportunity records on a regular basis.
• Identify and correct bad data in the customer database
• Maintains prospect list, broken down by lead source, manager, or other identifiers
• Track website RFPs + web form results against CRM to ensure quality and volume of leads is sufficient
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet deadlines

Knowledge, Skills and Proficiencies:

• Bachelor's Degree in Business or related field from an accredited college or university
• 2+ years of sales support and/or operations experience, preferably in a service field
• Ability to quickly and accurately retrieve customer information in company computer systems.
• Ability to plan, prioritize and organize effectively, handle multiple high priority projects concurrently and react quickly to shifting priorities.
• Demonstrates excellent oral and written communication skills.
• Proficient knowledge of Microsoft Applications, including Word, PowerPoint and Excel.
• Demonstrates good client interaction.
• Must be goal minded and possess a self-starting drive to get the job done.
• Excellent problem solver; demonstrates ability to use creative alternatives.
• Strong ethical practices.
• Experience working with CRM platforms preferred. (Microsoft Dynamics CRM a plus)