Regional Operations Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Building and managing successful communities for more than 37 years, Associa is the worldwide leader in community and residential rental management with over 10,000 employees operating more than 180 branch offices in the United States, Mexico, and Canada. With corporate offices based in Dallas, Texas, our industry expertise, financial strength, and innovation meet the unique needs of clients across the world with customized services and solutions designed to help communities achieve their vision. To learn more about Associa go to www.associaonline.com.

RHOME (Associa’s Residential Rental Property Management Company) is currently seeking a Regional Operations Manager for Continuous Improvement for its residential management portfolios.

Responsibilities:

• Oversee, recruit, train, manage and motivate a team of Rental Branch Managers who oversee day-to-day field operations as part of the overall product delivery of 3rd party, for-fee, property management of single family and vacation rental properties;
• Ensure each Branch Manager has specific plans and measureable goals in the following categories:
• Business Development (Organic Growth Focus)
• Client Retention
• Operations Structure and Customer Service Delivery
• Financial Management
• Work closely with Associa Rentals Executive team to set and drive key performance initiatives for Region;
• Responsible for ongoing talent development and achievement of branch improvement plans;
• Actively monitor regional performance against plans and initiate appropriate action;
• This position reports to the National Director of Property Management

Requirements

Education/ Experience Required:

• 10+ years Property Management Industry experience;
• College Degree preferred;
• Strong analytical skills;
• Strong aptitude as well as proven track record in effective decision making and problem solving;
• Ability to multitask and prioritize critical items moment to moment;
• Strong communication skills, both written and verbal;
• Strong listening skills including customer service and teamwork orientation with the ability to empathize and provide personal coaching to staff;
• Significant Business Development, Service Delivery, and Financial Management experience;
• Proven ability to achieve results through leading others;
• Travel involved

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.