Regional Director

Job Details

Description

Position Summary:

I n conjunction with the Regional Vice President, the Regional Director is responsible for the overall success of the Coastal Carolinas Region with a focused emphasis on growth, client and staff retention. As directed, the position will assist in day-to-day operations, general administration, staff training, and team compliance with established company processes and procedures.

Position Responsibilities

• Develop a working relationship with Clients through regularly scheduled interactions and meetings. Working with Client Relations and Regional VP.
• Periodically attend Board, Annual, Committee, and other meetings as needed.
• Assist Managers and Clients to ensure compliance with State, Federal, and Association Management Statutes.
• Participate in Community / Manager assignments with Regional VP
• Participate in interviews, hiring, terminations, training, and placement of Community Managers, and related onsite staff.
• Provide leadership, direction and supervision to Community Managers, community staff and other assigned direct reports, including but not limited to ongoing training, certifications, compliance with company policies, implementation of industry best practices, etc.
• Evaluate employees and complete annual reviews. As applicable, communicate with boards regarding annual increases for assigned staff, and communicate through appropriate channels for execution.
• Provide ongoing coaching, mentoring, support, and development of staff.
• Provide training, direction, and coaching to ensure compliance with established AAM policies and procedures, including but not limited to, annual meetings, corporate records, board packets, collection activities, board reporting, communication, transitions, financial statements, HUD requirements and staffing.
• Assist managers as needed in reviewing, proofreading and approving mailings, notices, newsletters, etc.
• Assist staff in the proper preparation and presentation of Board and Annual Meetings.
• Handle escalated homeowner issues as required. Report resolutions to superiors and to the Board of Directors as required.
• Assist in training for all managers within AAM as required, working with Training Division.
• As requested, assist with Transition Committee Meetings.
• Establish a protocol for periodic touch base with Marketing and Regional VP to keep Client Reference List approved and current.
• Assist and contribute to the ongoing development of the AAM Phoenix Office strategic plan.
• Maintains positive, productive relationships with all departmental leadership, clients and community managers ensuring client needs are met and support is being provided.
• Other related duties as directed.

Knowledge, Skills And Abilities

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Self-direction. Capacity to set personal priorities, follow-up and report as required.
• Ability to motivate staff.
• Time Management: the ability to organize and manage multiple priorities.
• Attention to detail.
• Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.

Physical Demands & Work Environment

• Utilizing a computer in an office setting.
• Utilizing personal vehicle for travel involved and able to walk or move around properties as necessary.
• Sitting, standing, and bending.