Region, Trainer

South Region Trainer (Hybrid Role- Based in Hollywood, Florida)

Annual Salary - $65 - $70k

 

The Company

FirstService is the leader in professional property management services in the United States and Canada, offering a broad range of community management services and vast resources as an industry leader. Looking for a fulfilling career with limitless growth opportunities? Explore the property management industry at FirstService Residential’s South Region office. FirstService has limitless opportunities for people passionate about innovating and growing. We invest in and support our 17,000 associates’ (8,000 in the South Region) career goals by providing:

 

• Robust training and advancement opportunities

• Comprehensive medical, dental and retirement benefits

• Employee assistance program

• Employee scholarship program

• Work perks and discounts

• A diverse and inclusive work environment and culture

• Community service opportunities and engagement events

• Paid time off/Vacation benefits

 

FirstService Residential is part of FirstService Corporation, a publicly traded company (NASDAQ: FSV) generating more than US$3.3 billion in annual revenues, with approximately 25,000 employees across the United States and Canada.

 

Job Responsibilities

This role is responsible for the delivery and facilitation to support our Property Management teams and their training needs via several methods, including but not limited to instructor-led, webinars, and virtual classroom platforms.

 

This position reports to the South Region training director. It will support and collaborate with the market HR Leaders and the National Training team. The role is responsible for ensuring high quality standards for all methods of program delivery and coordination encompassing all segments of FirstService Residential. The role will also track regional training participation data and maintain current training and development reporting for the region. The role is considered Hybrid with an average of 3 days in the office and 2 days remote.

 

Essential Duties & Responsibilities

• Deliver engaging learning content that aligns adult learner needs of the business by providing content that enhances and supports performance.

• Conduct specified training programs through webinars (WEBX, Teams, and ZOOM) or in a classroom setting.

• Coordinate with designated speakers and presenters.

• Facilitate Train the Trainer sessions for those business partners who will be delivering

learning activities.

• Maintain current industry knowledge to support the future growth of the organization through learning. Identify and implement fresh concepts, content and strategies to maximize learning opportunities. Stay abreast of industry trends that would support the business.

• Prepare course materials.

• Manage and publish the training calendar.

• Follow up with course participants to address questions, concerns and related requests. This will include knowledge reinforcement as well as additional learning opportunities.

• Determine effectiveness of programs and make recommendations for change and improvement as needed.

• Maintain specified level of knowledge pertaining to new developments, requirements, and policies related to employee training and technical skills, in addition to basic understanding of all services provided by the Organization.

• Monitor training effectiveness and work with Director to make adjustments as necessary.

 

Additional Duties & Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards.

• Conduct business at all times with the highest standards of personal, professional and ethical conduct.

• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.

• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.

• Ensure all safety precautions are followed while performing the work.

• Follow all policies and Standard Operating Procedures as instructed by Management.

• Perform any range of special projects, tasks and other related duties as assigned.

 

Supervisory Responsibility

No supervisory duties

 

Education & Experience

Bachelor’s Degree in Human Resources, Business or related field from an accredited college or university, and 2 to 3 years of related training experience; including classroom and virtual training and Facilitation. Certification in training delivery methods and technology a plus. Content creation a plus.

 

Knowledge, Skills & Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

 

• Excellent verbal and written communication skills and effective platform presentation skills

• Exceptional Project Management skills, set experience with managing multiple projects, with multiple clients simultaneously with great success

• Able to work effectively with all levels in the organization, and with external constituents/vendors

• Provide engaging and useful seminars/classes for the continued educational advancement of all associates

• Understand eLearning systems and how they can be integrated into the FirstService Residential corporate culture

• Ability to work independently, manage multiple projects effectively/efficiently and perform comfortably in a deadline, fast paced oriented work environment

• Demonstrated experience managing large, complex projects with multiple stakeholders.

• Demonstrated success working with and managing cross-functional teams, committees, councils in identifying organizational development gaps, defining solutions, and managing the implementation with tangible results

• Knowledge and experience in utilizing operational training models and assessment tools

 

Tools & Equipment Used

Computer and peripherals, standard and customized software applications and tools, and usual

office equipment.

 

Physical Requirements / Working Environment

The physical demands described here represent those that an associate must meet to perform

the essential functions of this job successfully.

 

• Must be able to lift 25 lbs.

• Must have finger dexterity for typing/using a keyboard.

• Must be able to sit for extended periods.

 

Reasonable accommodations may enable individuals with disabilities to perform essential functions. Hours over and above regular office hours may occur, including evenings, holidays, and some weekends. The schedule is subject to change based on business needs.

 

Travel

Work may involve some driving/traveling to various locations.

 

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work

performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.