Recreation Assistant

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Recreation Assistant monitors resident and guest use of club facilities for adherence to the Rules & Regulations regarding facility use. In addition, will assist in functions/duties relating to operation and maintenance of facilities, and maintain verification of residents’ membership to the club facilities, and surrounding facilities at the community.

Requirements

Duties include but are not limited to:

• Perform all opening/closing procedures affiliated with Lodge:
• Including walking the facility throughout your shift for safety and maintenance issues, looking for damages, repairs and cleanliness and filling out opening/closing checklists.
• Unlocking/locking doors to the facility, turning off and setting alarm, turning on/off electronics (music, display board) and all lights in the facility, making sure sign-in sheets are ready, preparing coffee, water and tea.
• Refilling the coffee station.
• Inputting work orders in a timely manner.
• Check pool and spa water temps twice during your shift and logging it in the pool/spa log.
• Provide excellent customer service to homeowners and guests:
• Greeting all residents and guests as they enter the facility.
• Ensure the homeowners (with guests) complete the sign-in log upon entering the facility.
• Convey a consistent, positive, upbeat demeanor when communicating with residents, vendors, contractors, and guests.
• Implement rules, regulations, and policies established by the Board of Directors.
• Answer various questions that residents may have regarding facility usage and events.
• Handle resident issues in a polite and patient manner.
• Report any issues or concerns residents may have to GM.
• Answer phones with the prescribed greeting in a professional and courteous manner at all times and within 3 rings.
• Responding to emails and phone calls within 24 hrs.
• Ensure the front desk is neat and tidy at all times.
• Have knowledge of facility and give tours to potential homeowners when needed.
• Basic office duties (photocopying, filing, faxing paperwork, light typing, record keeping, etc.)
• Obtain age verifications, property profiles and directory forms from homeowners and residents.
• Sort monthly newsletters; notify Street Captains when ready; monitor when picked upLogging customer service issues in the customer service log.
• Prepare and distribute incident reports when required.
• Enforcement of pool and spa rules, as shown in pool area.
• Keep all rooms and outdoor recreation areas neat and clean, to include but not limited to pushing in chairs, returning pitchers and glasses to kitchen, put games and equipment away, books are returned tolibrary, open and close umbrellas, tightening nets on the courts, picking up trash, etc.
• Check out sports equipment.
• Perform room set-ups/take downs for reserved events, clubs, and committees. This includes putting away all chairs, tables, etc.
• Attend events in a supporting role as needed.
• Assist Activities Director with events, excursions, reservations for various rooms in Outlook, providing Activities Director copies of all tentative reservations.
• Speak effectively when answering various questions that residents may have regarding facility usage and events.
• Handle sign-ups for events, classes, excursions, etc.
• Sort incoming mail daily.
• Cover shifts when needed.
• Other duties as assigned.
• Rate of pay: $18.39 - $19.67 an hour depending on experience.
• Must be available on weekends.
  
  

Education and Experience

• High School Diploma or GED Required
  
  

Working Conditions

• Non-Typical office environment (frequent standing, walking, talking, etc.), both inside activities and outside activities.
  
  

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and to reach above shoulders with hands and arms in order to file a variety of documents; use hands and fingers to input data to information system; and talk or hear in order to gather and provide information ondepartmental processes. The employee is often required to sit in order to process information and conduct data entry activities.

ENVIRONMENTAL DEMANDS

Work is performed in a climate-controlled office without exposure to adverse environmental conditions such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, toxic agents, violence, disease, or pathogenic substances.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.