Quality Assurance Specialist

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Delinquency Q/A role position is a higher level position and is responsible for processing delinquencies for homeowners associations. This is an accounting support position in a fast paced centralized accounting services environment providing financial services to community associations throughout North America.

Job Responsibilities:

• Provide reporting, tracking metrics, and process improvements.
• Set up and maintain delinquency statuses.
• Implementing delinquencies on a structured systematic approach per Association policy.
• Understand and explain account activity.
• Generate delinquency notices, export, and upload file to Print House.
• Review and approve Print House proofs.
• Prepare Lien and Release of Lien Notifications.
• Prepare attorney/collection agency packages.
• Enter reimbursable charges.
• Point of contact for collection attorney or agency.
• Interact with branch staff on status of accounts.
• Complete delinquency activities per policies, such as lien filings, title searches, and credit bureau filings.
• Occasional overtime may be required.
• Other duties as assigned.
• Manage late fees and late interest setup by branch in C3 per association.
  
  

Requirements

Knowledge and Skills:

• High aptitude for logic and reasoning (non-mechanical).
• Detail oriented, team player.
• Ability to meet strict deadlines.
• Ability to effectively communicate with internal and external departments.
• High level of customer service satisfaction.
• Ability to manage multiple entities with varying policies and complexities.
• Ability to interpret and apply industry related law.
• Strong PC skills, including proficiency with MS Outlook, Word and Excel.
• Complete Control for Communities (C3) software, preferred but not required.
• Understanding of, or experience in, the Community Association Management Industry, preferred but not required.
• Experience working in an Accounting Shared Services Center environment, preferred but not required.
  
  

Education and Experience:

• High school diploma or equivalent.
• A minimum of 2 years experience in accounting and/or mortgage industry.
• Can effectively show customer service ability through work history
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.