Property Manager, Uptown

The Company

 

Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a

 

difference, receive ongoing support and training, and build a rewarding, long-lasting career?

 

Then you may be a good fit for FirstService Residential, North America’s foremost property

 

management firm. We’re all about our associates, and as we continue to grow, we’re looking for

 

even more quality people who share our dedication to doing what’s right, improving residents’

 

quality of life, building great relationships and truly making a difference for their clients, their

 

colleagues and themselves. Is that you? If so, we think you should get to know us.

 

Job Responsibilities

 

Provide strong leadership and management direction on behalf of Board of Directors and First

 

Service Residential. Key responsibility is to oversee the entire operation and consistently

 

adhere to and execute the mission and vision of the Board and community. Manager position

 

has oversight of all aspects related to the business and operations of the community. The

 

purpose of this role is to create a single point of contact in the community, enhance

 

communication and create effective oversight of staff and operations. Manager has the sole

 

duty of the day-to-day operations, legal compliance and overall oversight of the association and

 

staff.

 

Job Responsibilities

 

Essential Duties & Responsibilities

 

The job duties listed are typical examples of the work performed by positions in this job

 

classification. Not all duties assigned to every position are included, nor is it expected that all

 

positions will be assigned every duty.

 

• Provide leadership and direction in the development of short-term and long-range plans.

 

Develop recommendations for goals and action plans to achieve Board objectives. Lead

 

annual goal setting.

 

• Review organization structure, job descriptions, and functions. Make recommendations to

 

the Board as to any potential changes.

 

• Partner with public, private and volunteer organization to provide community services when

 

necessary.

 

• Support the activities of the various Board sub-committees.
• Knowledge of all Community Governing documents. Provide recommendations on

 

revisions.

 

• Continual process of seamless connection between the Board of Directors and committees.
• Provide community leadership and guidance to ensure that the needs or desires of the

 

homeowners are being addressed.

 

• In partnership with the Board, create, or cause to be created, and implement the annual

 

working budget, subject to approval by the Board of Directors.

 

• Monitor and report on the monthly financial position of the association.
• Provide leadership to each meeting involving the Board of Directors in terms of agenda

 

support and written and oral reports. Summarize the priorities of each meeting with

 

appropriate follow up.

 

• Recruit, hire, train and supervise all community staff in accordance with the documented

 

management plan, if applicable.

 

• Work closely with local emergency organizations to maintain established emergency and

 

community evacuation plans as appropriate.

 

• As appropriate, confer with other departments, divisions and outside agencies, including

 

community groups and organizations. Identify, develop and implement programs to meet

 

community needs.

 

• Assess and monitor community needs: identify opportunities for improving service delivery

 

methods and procedures and developing new programs. Implement programs or

 

improvements.

 

• Attend and participate in professional group meetings. Stay abreast of new trends and

 

innovations in fields of community management and community programming.

 

• On-site visibility throughout the common areas and facilities.
• Understanding of all agreements for corporate implementation.
• Ensure adherence to master calendar, maintenance calendar, association budgets and

 

subsidy program.

 

• Review corporation policies on an ongoing basis to ensure compliance with civil code,

 

Declaration And Other Requirements Of Governing Institutions.

 

• Perform building inspections of interior and exterior of property and prepare action plan for

 

opportunities.

 

• Shall at all times ensure due diligence for the protection of client’s funds, property and

 

assets against all reasonably foreseeable contingencies or losses.

 

Additional Duties & Responsibilities

 

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and

 

ethical conduct.

 

• Perform or assist with any operations as required to maintain workflow and to meet

 

schedules. Notify supervision of unusual equipment or operating problems and the need for

 

additional material and supplies.

 

• May participate in any variety of meetings and work groups to integrate activities,

 

communicate issues, obtain approvals, resolve problems and maintain specified level of

 

knowledge pertaining to new developments, requirements, policies, and regulatory

 

guidelines.

 

• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

 

Supervisory Responsibility

 

On-site staff where applicable

 

Education & Experience

 

• Must be licensed as a Community Association Manager in the State of Illinois.
• Bachelor’s Degree in Business or related field from an accredited college or university,

 

and five years experience in Property Operations, Hospitality or Construction; or

 

equivalent combination of education and experience.

 

• A minimum of five years of successful community management experience or

 

equivalent professional experience in a related field, with experience being responsible for a staff with a variety of expertise, background and job assignments.

 

• Management experience in a small or medium-sized organization including responsibility

 

for more than one functional department or division preferred.

 

• Understanding of physical building management, Condominium law, financial planning

 

and law affecting property management.

 

• Valid Driver’s License and State Mandated Vehicle Insurance

 

Knowledge, Skills & Proficiencies

 

To perform this job successfully, an individual must be able to perform each essential duty

 

satisfactorily. The requirements listed below are representative of the knowledge, skill and/or

 

ability required.

 

• Is committed to continual learning as evidenced by attendance at industry programs and

 

industry and educational opportunities that enhance interpersonal skills.

 

• Display strong written skills and publish appropriate documentation as directed to create

 

the legacy for the corporation; particularly in the area of operations, and relationship

 

management.

 

• Directly interact with the staff of the association/community and the designated Board of

 

Directors within the governance model for the purpose of advisement and ultimate

 

implementation of Board directives.

 

• Possess budgetary knowledge and control for the purpose(s) of executing programs

 

within the community as well as related activities that may be cost-shared for the benefit

 

of the community.

 

• Display a community posture that positively represents the vision of the

 

association/community.

 

• Effectively communicate so as to instill confidence in the homeowners that reside within

 

the community as well as the public that may interact through designated programs.

 

• Intermediate knowledge of Microsoft Applications, especially Word and Excel
• Must be goal minded and possess a self-starting drive to get the job done.
• Ability to listen to others, collaborate, and resolve conflict.
• Protect the confidential nature of the work as appropriate
• Executive decision-making capabilities.
• Demonstrates good client interaction and visibility.
• Demonstrates effective oral and written communication skills.
• Organizational and time management abilities with the ability to implement and monitor

 

progress for successful completion; working well under pressure and deadlines.

 

• Excellent problem solver; demonstrates ability to use creative alternatives.
• Has a working knowledge of legislation impacting property management.
• Works effectively with coworkers, clients, customers, and others by sharing ideas in a

 

constructive and positive manner; addresses problems and issues constructively to find

 

mutually acceptable and practical business solutions.

 

• Strong ethical practices.

 

Tools & Equipment Used

 

Computer and peripherals, standard and customized software applications and tools, and usual

 

office equipment.

 

Physical Requirements / Working Environment

 

The physical demands described here are representative of those that must be met by an

 

associate to successfully perform the essential functions of this job. Reasonable

 

accommodations may be made to enable individuals with disabilities to perform the essential

 

functions.

 

• Must be able to lift 25lbs.
• Must be able to sit for extended periods of time.
• Must be able to stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients in order

 

to resolve issues and manage the business.

 

• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the office in order to make copies, send

 

mail and faxes and to walk around the property. This could include lengthy walks on

 

uneven areas.

 

• Talking and hearing occur continuously in the process of communicating with guests,

 

supervisors, and other associates.

 

The work environment characteristics are normal office conditions at an onsite community.

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the

 

essential functions. Hours over and above normal office hours will occur, including evenings,

 

holidays, and some weekends. Schedule is subject to change based on business needs.

 

Travel

 

Occasional travel to Regional offices for meetings may be required