WPM located in Owings Mills, MD is seeking a customer driven, forward thinking, self-motivated candidate to join our management team. As a Property Manager Specialist, you will be responsible for directing an Associate team in the efficient operation of the assigned property/properties including lease-ups and new client onboarding.
You will partner closely with the RPM team to ensure all operation and financial goals are being met. If you are a person who has residential property management expertise, a passion for maintaining a great establishment, and are devoted to your employees and residents, then this position is the right fit for you.
Essential Functions
- Supervises leasing processes for the community, ensuring that all documentation is executed and maintained according to procedures; reviews rent decisions; ensures that leasing staff complies with Fair Housing laws
- Reviews renewals, creates retention strategies and executes plans to optimize occupancy; initiates eviction proceedings by providing necessary documentation to Property Accountants
- Conducts regular and routine property inspections, recording deficiencies and taking necessary remedial action within budget constraints
- Manages apartment community budgets for prospective years; manages property against budget throughout the year and accounts for variances
- Markets the apartment community ensuring optimum curb appeal; evaluates the competition and develops plans to reduce vacancies
- Manages retention of community financial documents, including payroll records; approves expenditures and invoice payment and processes in a timely manner
- Oversees community maintenance functions, working closely with community maintenance staff, to ensure quality unit turns and prompt resolution of resident maintenance requests of complaints
- Maintains excellent relationships through responsive communication with residents to optimize their confidence in the community as a clean, safe and well-maintained community; maintains professional relationships with associates, applicants, visitors and representatives of other companies
- Performs standard supervisory functions including hiring staff, assigning work, training, providing feedback, disciplining staff, developing staff, and terminating staff
- Models Company core values for staff and residents; Enforces Company policies
- Schedules direct reports to ensure coverage for routine maintenance, routine coverage and emergency response
- Prepares activity reports and management reporting to ensure that investors/owners are fully briefed on community operation and financial measures
- Performs other duties as assigned, within reason and relevance to the job
- Assists in the onboarding and/or due diligence process for Multifamily communities as assigned
Required Knowledge, Skills, And Abilities
- Demonstrated knowledge of residential property management through successful track record as property associate (Maintenance Supervisor, Leasing Specialist, Assistant Community Manager) within the Company or as a Community Manager or Leasing Manager with a comparable competitor Company
- Demonstrated record of providing outstanding customer service
- Ability to set clear performance objectives and support staff in achieving business goals
- Demonstrated record of coaching direct reports and helping to develop them towards achieving career goals
- Proficiency with Microsoft Office Suite
- Knowledge of property management accounting software and/or demonstrated proficiency to learn new software applications
- Valid driver’s license and vehicle required; extensive travel may be necessary
Education And Experience
- High school diploma or equivalent
- 5 years’ experience in residential property management preferred
- 2 years’ experience in a Property Manager or Community Manager role preferred
- Experience supervising a team, including acting as a role model for others, selecting and training new staff, providing mentoring and coaching to junior staff to develop professionally
- ARM or CAM certifications preferred
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