Property Manager

Company Description

Castle Group is the premier choice for property management, specializing in serving the finest residential communities. With over 2,700 dedicated team members, Castle Group is the preferred service provider for over 500 associations. The company focuses on delivering Royal Service® by putting residents first and tailoring solutions to fit the unique needs of each property.

Role Description

The Property Manager job is licensed under the provisions of Florida Statute 468. The Property Manager is required to be knowledgeable about Florida Statute 718, which governs Condos. Under general supervision and in association with the Board of Directors, the Property Manager plans, directs, recommends, and implements policies and procedures to ensure the services required to maintain the common elements of the Association are provided in a first-class manner and in accordance with community rules and regulations.

This hands-on leadership position oversees the community's operational, administrative, financial, human resources, maintenance, and security functions. The position requires the Property Manager to be on call 24 hours a day, 7 days a week, for emergency consultation in the event of incidents requiring management intervention. All services of the Property Manager are under the direct supervision of Castle Management and are performed as stated in the Management agreement between the governing Board of Directors and Castle Management, LLC.

The Property Manager provides exemplary service consistent with the Castle Group's values and mission. They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service

Qualifications

Education and Experience

• An active CAM license is required.
• An associate's degree with a concentration in business is preferred.
• A minimum of 5 years of On-site Condo CAM experience
• Knowledge and understanding of Property Management accounting practices, terminology, and budgeting skills required.
• Knowledgeable of Condo law and required statutory inspections and regulations as outlined by Florida state and county.
• Knowledge and understanding of High Rise/ Condo Life Safety equipment (Fire suppression systems, generators, chillers, cooling towers, elevators, etc.) required.
• Intermediate skills with Microsoft Office Suite (including SharePoint, Excel, Word, Outlook, and PowerPoint).
• Experience with Building Link or similar software may be required or preferred.
• Valid Driver’s License.
• Some understanding of Condo building mechanics may be required

Skills and Abilities

• Outstanding customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization.
• Strong experience with conflict resolution strategies is required.
• Advanced time management skills are required to use time effectively based on key priorities, with the ability to prioritize tasks in an environment with constant changes.
• Excellent verbal and written communication skills with the ability to communicate, receive, and exchange ideas and information using spoken and written language.
• Excellent organizational skills and attention to detail.
• Strong analytical, problem-solving, and negotiation skills.
• Strong presentation and public speaking skills required.
• Multiple language fluency is desirable and may be required depending on the community’s needs.
• Ability to act with integrity, professionalism, and confidentiality.

Physical requirements

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Able to work under pressure, maintain composure, and utilize good judgment during emergency/difficult and stressful situations.
• Ability to lift 30lbs. following appropriate safety procedures.
• Ability to:
• Work in an upright standing position for long periods
• Work in different environmental working conditions (e.g., heat, cold, wind, rain).
• Walk and climb stairs.
• Handle, grasp, feel objects.
• Reach with hands and arms.
• Extensive use of fingers for typing and visual use of the computer monitor.
• Ability to quickly and easily navigate property/buildings.
• Ability to possibly walk in uneven terrain, depending on the community, while conducting inspections.
• Repeat various motions with wrists, hands, and fingers.
• Ability to detect auditory and visual emergency alarms.
• Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone.
• Visual ability correctable to 20/20.
• Ability to respond verbally in an understandable, professional manner in person and over the telephone.
• May be required to travel for training sessions off-site as needed. It may be occasionally required to cover for staff at other communities within a reasonable commuting distance.
• Ability to work extended hours and weekends if needed.

EQUAL EMPLOYMENT OPPORTUNITY

Castle is an equal-opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws.

DISCLAIMER

This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.