Portfolio Manager (LCAM) for Luxury Key Largo Community

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Job Description

Full Time Onsite Experienced GM (LCAM)for Luxury High Rise. Must be a people first driven professional. The position is fundamental to all functions of the community and includes working closely with the Association Board of Directors and/or the Developer to manage and operate the community, facilitate solutions to problems within the community. Strong Hospitality background preferred and strong knowledge of Project Management/Construction.

DUTIES INCLUDE BUT NOT LIMITED TO:

• Acquires and maintains current knowledge of state regulatory agency statutes and each client's community's documents, policies and procedures
• Analyzes advantages and disadvantages of alternative solutions to problems and makes recommendations to the Board of Directors
• Provides leadership and direction to effectively manage relationships with other business groups, to ensure a high level of tenant service and achievement of company and property goals and objectives
• Supervises hiring and management of direct employees and supervises selection and management of outside vendor staffing to assure personnel capable of meeting the community's goals and high standards in a hospitable, sensitive and courteous manner
• Demonstrate a positive, professional and client-oriented attitude about the company with coworkers, residents, owners, clients and the public; whether contact is by mail, telephone or in person.
• Perform regular inspections of resident lots and common areas to ensure the association's governing documents and rules and regulations are being upheld
• Prepare and distribute board packets including management reports and meeting agendas, attend all business meetings of the Board, prepare minutes and action items, work with all committees of the Board
• Oversee expenditures, budget management, reserve studies, reserve investments/funding
• Collect and organize all documentation related to Association operations including records/books, documents, correspondence
• Documents, interviews and assists residents regarding complaints about direct employees and vendor staff conduct.
• Promptly investigates and makes a full written report of all accidents or claims for property damage and personal injury relating to the ownership and maintenance of the common elements and operation of the Association, including damage or destruction to common elements
• Plans, directs and oversees implementation of comprehensive systems for protection of the community assets and records of the Association in a professional manner
• Constantly strive for improvements in work process and results to better meet client's expectations
• Prepare annual budget for the association.
• Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables
• Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference
• Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management
• Establish and maintain collaborative working relationships between departments, with coworkers and other members the team
• Prepare for team meetings, in advance, and act as chairperson for the meeting
• Acquires and maintains current knowledge of state and regulatory agency statutes and each clients community documents, policies, and procedures
• Initiates contact with new resident representatives to coordinate the move-in process, provides an introduction and orientation to the staff and building, reviews available services, and reviews the building rules and regulations
• Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered
• Respond to phone calls and correspondence in a timely and professional manner
• Maintain a professional relationship with the BOD, Unit Owners, and vendors
• Ability to run a BOD meeting when necessary according to Roberts Rules of Order
• Ability to prepare professional presentations of reports, action plans, budgets, bid analysis, etc.
• Organizes time effectively and successfully balances the competing demands of multiple projects
• Maintain accurate records, files and communication pertinent to the Association office
• Update Association communication regularly to include menu boards, prepare Association newsletter and update Association web-site
• Process violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required
• Possess all knowledge of assets cash balances and availability of funds for projects
• Monitors aging report, timely legal action, and updated collection module on a timely basis
• Keep up to date equipment maintenance logs, inventory, and update preventive maintenance manual quarterly
  
  

Requirements

JOB REQUIREMENTS:

• Must be a Licensed Community Association Manager (LCAM)
• Strong Hospitality background
• Strong knowledge of Restoration/Construction Management
  
  

Previous On-Site experience (5+ years)

• Must possess strong managerial background
• Minimum Five (5) years of experience as an on-site Community Association Manager preferably for a Luxury Property or 5 Star Hotel / Resort
• Strong working knowledge of customer service principles and practices accepted management practices and procedures, building and grounds maintenance requirements, personnel development and administration, and budget and finance.
  
  

Proficiency in Microsoft Office: Outlook, Word, Excel

• Ability to read, analyze, and interpret technical procedures, leases, regulations or documents with a similar degree of complexity
• Must have the ability to maintain a professional demeanor and appearance at all times
• Strong organizational skills and the ability to work in a fast-paced environment are critical
• Knowledge of Ability to communicate effectively, both orally and in writing
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.