Portfolio Community Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

A Portfolio Community Manager is responsible for providing theoverall supervision of assigned community associations. The Portfolio Community Manager interacts withinternal and external customers including homeowners, vendors, board members and committeemembers, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branchoffice.

Duties may include but are not limited to:

• Supervise the operation and administration of the Association in accordance with managementagreement and the Association's policies and procedures.
• Acts as or oversee the primary liaison with the Association Board of Directors and homeownersas needed.
• Perform/Direct administrative and management duties as requested by the Board of Directorsand in accordance with the management agreement.
• Ensure Associa community management tools are being effectively developed and utilized suchas annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes,committee charters, procurement procedures, FY operating budget, etc.
• Review monthly financial reports and ensure management summary is submitted to theassociation Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors andcommittees regarding major capital expenditures as required to maintain the desiredcommunity appearance and operation.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Attend Board meetings per the management agreement and community events as needed.
• Prepare Board packages according to established time frames.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Assist Board of Directors/ARB with architectural review process and/or routine inspections asnecessary.
• Responsible for maintenance of the data base, including updating resident information.
• Responsible for routine and special project vendor management including procurement as wellas performance evaluation as contracted.
• Responsible for oversight of Associa staff as contract provides.  Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
• Oversee the AP process in accordance with Associa home office processes and procedures.
• While the list above is an extensive list of job responsibilities, it is expected that the individual inthis position is hands on and flexible in performing, assisting, and/or supervising any necessarytask that is requested by our client and/or Associa.
• Other duties as assigned.
  
  

Requirements

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and howthose roles interface with the requests of homeowners.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.)at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• Associates Degree Required;Bachelors Degree Preferred.
• CMCA, AMS, or PCAM preferred.
• 3+ years of Management and/or Supervisory andCommunity Association experience.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.