Portfolio Community Association Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

A Portfolio Community Manager is responsible for providing theoverall supervision of assigned community association(s) and interacts withinternal and external customers, homeowners, vendors, board members and committeemembers.

• Oversee the operation and administration of several properties within the Association and the primary liaison with the Association Board of Directors and homeowners.
• Oversee AP process, review monthly financial reports, and ensure management summary is submitted to the association BOD. Monitor corporate and client delinquency rates and collections process for account portfolio.
• Prepare Board packages and attend Board meetings per the management agreement and community events as needed. Ensure BOD is aware of legal actions involving the Association.
• Maintain data base with updated resident information, maintain unit and contract files relating to the operations of the Association.
• Assist BOD/ARB with architectural review process, inspection of building facilities and common area, routine inspections, special projects, vendor management, procurement, and performance evaluation as contracted.
• Provide recommendations to the BOD and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes,committee charters, procurement procedures, FY operating budget, etc.

Requirements

• Associates Degree Required;Bachelors Degree Preferred
• 3 – 5 years of Community Association experience to include supervisory experience
• Knowledge of communities/property/real estate and homeowners associations andthe role of the association board, the Community Association Manager, and howthose roles interface with the requests of homeowners.
• Knowledge of MS Office Suite and typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level; professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills and knowledge of conflict resolution techniques at a proficient level.
• Team player who is self-motivated, proactive, and detail oriented with excellent time management and prioritization skills.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.