About the job
Responsible for enforcing pool safety rules in all pool areas. Primary responsibility is the maintenance and cleanliness of pool and deck areas. Able to understand and react to emergency response procedures; monitors safety and security of all pool users and responsible for reporting and documenting any safety or accident concerns.
The Deck or Pool Attendant also provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as, with our external customers.
Job Description
The Pool Attendant Lead is responsible for supervising and coordinating pool attendants, ensuring a safe and enjoyable experience for guests. They actively engage with guests, manage pool deck operations, and maintain activities schedule. Additionally, they handle complaints, monitor inventory, and assist in other duties as assigned by the Community Association Manager.
Responsibilities
Supervise Pool:
Oversee the daily tasks and schedules.
Ensure efficient poolside operations.
Guest Interaction:
Engage with guests, answer questions, and provide assistance.
Use a microphone to make announcements and relay important information to guests on the pool deck.
Pool Deck Management:
Open and close the pool deck according to operating hours.
Arrange chairs and lounges for guest comfort.
Maintain a neat and clean pool area at all times.
Collect and dispose of poolside trash.
Safety and Procedures:
Ensure all safety precautions are followed.
Enforce pool rules and regulations.
Respond appropriately in emergencies.
Pleasant Environment:
Create a welcoming atmosphere for property owners and their guests.
Promote a positive experience at the pool.
Other Duties:
Assist the on-site Community Association Manager as needed.
Education/Training/Certifications/Licenses:
High school diploma or equivalency preferred. May require Certified Pool Operator certification.
May require CPR and/or Lifeguard certification.
Experience/Knowledge/Skills:
One (1) to Two (2) years of related work experience. Strong working knowledge of customer service principles and practices. Excellent interpersonal and communications skills.
Computer literacy:
Intermediate command of computer hardware/software is required; specifically, knowledge of Microsoft Windows, Word, Excel, Power Point and Outlook. Experience in maintaining a website is desired
Language requirements:
Bilingual preferred but not required.
Travel and availability requirements:
May be required to travel for training sessions off-site on an ad-hoc basis. May be occasionally required to cover for site staff when needed.
Ability to work extended hours and weekends. Ability to respond to emergencies in a prompt and responsible manner.
Physical Requirements:
Ability to lift up to 40 lbs.; work in an upright standing or sitting position for long periods of time, may fluctuate. May handle, grasp and lift objects and packages. Reach with hands and arms, communicate, receive and exchange ideas and information.
Ability to quickly and easily navigate the property/building as required to meet the job functions; complete all required forms.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Safety Equipment (may/may not include):
- Protective Gloves and Glasses when using hazardous materials when cleaning the pool (Must be CPO Certified).
- Anti-Slip Shoes
- Sun Protection
Working Conditions:
The majority of work will be completed outdoors in a non-temperature controlled environment with moderate noise levels.
DISCLAIMER: This is not an all-inclusive job description. In addition, management has the right to change any portion of this job description at any time and for any reason.