Overnight/Weekend Gate Concierge Attendant

$15-$17/hour

 

Overnight Friday, Saturday, Sunday 10p-8a (30 hours)

 

Tampa, FL 33626

 

Job Summary

 

Gate Concierge Attendant ensures the highest possible level of service is being offered to all residents and

 

guests. They are responsible for meeting, greeting, and registering guests, as well as maintaining the

 

safety of association property. They must be able to understand and react to emergency situations and

 

operate electronic access control systems. Reports to Gate Concierge Supervisor.

 

In addition to their role in enhancing resident and guest experiences, gate concierges also provide

 

administrative support, assist with day-to-day operational tasks, and serve as a liaison between residents,

 

contractors, guests, Property Management, and the Board of Directors

 

Essential Duties & Responsibilities

 

• Demonstrates excellent customer service, communication, and time management skills.
• Greet, monitor, and authorize entrance of homeowners, real estate agents, delivery services, visitors

 

and other persons while maintaining security of premises. Make positive identification and determine

 

appropriate action. Ensure quality, consistent and overall customer service presentation to residents

 

and guests.

 

• Monitoring camera footage for access and/or safety concerns, make incident reports as required.
• Patrolling the premises, ensuring rules and regulations are followed, and preventing or reporting

 

property damage/injuries.

 

• Maintain electronic access control systems, daily logs, records, and forms with required information.
• Parking control and enforcement in parking lot and community owned streets (per Board direction)
• Follows safety procedures and maintains a safe work environment.
• Works shifts that are subject to change based on property needs.
• Implement emergency procedures and respond to emergency situations such as fires, floods, leaks,

 

power outages, etc. in a timely and efficient manner and within specified guidelines. Maintain

 

awareness and knowledge of emergency procedures.

 

• Report all issues, complaints, and safety matters to Management.

 

Additional Duties & Responsibilities

 

• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify

 

supervision of unusual equipment or operating problems and the need for additional material and

 

supplies.

 

• May participate in any variety of meetings and work groups to integrate activities, communicate

 

issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to

 

new developments, requirements, policies, and regulatory guidelines.

 

• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

 

Supervisory Responsibility

 

No supervisory responsibilities.

 

Education & Experience

 

Valid FL Security Officer D License required.

 

High School Diploma or its equivalent is required, and two (2) to three (3) years previous related

 

Experience Preferred.

 

Knowledge, Skills & Proficiencies

 

• Excellent customer service skills.
• Strong verbal and written communication skills.
• Ability to work in a team environment as well as independently and be self-driven.
• Critical thinking, problem solving, judgment and decision making abilities.
• Ability to learn and possess knowledge of multi-building operations.
• Must be able to properly represent the organization at all times. Must follow the company dress code

 

and Policy and display identification badges at all times.

 

Tools & Equipment Used

 

Computer and peripherals, standard and customized software applications and tools, cameras and usual

 

office equipment.

 

Physical Requirements/Working Environment

 

This position works under usual good and/or office conditions. Must be able to stand, sit and walk for

 

extended periods and occasionally climb. Must be able to handle, use fingers, grasp and lift objects and

 

packages and reach with hands and arms. The incumbent must be able to navigate the property quickly

 

and easily as required to meet the job functions and work extended and flexible hours and weekends as

 

needed. Physical demands include ability to lift up to 50 lbs.

 

Ability to work extended hours, weekends and holidays based on community requirements.

 

The physical demands described here are representative of those that must be met by an employee to

 

successfully perform the essential functions of the job. Reasonable accommodations may be made to

 

Enable Individuals With Disabilities To Perform The Essential Functions.

 

Travel

 

Work requires no travel.

 

Disclaimer

 

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.