Overnight Concierge Associate - Full Time - The Carlyle

Join Our Culture of Remarkable Service

Are you ready to step into the world of opulence and redefine legendary service?

Action Property Management is seeking an exceptional individual to join our elite team as a Full-time Overnight Concierge at our prestigious luxury high-rise, The Carlyle, located in Los Angeles. As the face of The Carlyle, you will take on a pivotal role in curating an exceptional experience for our residents and guests setting the tone for their visit and ensuring they feel welcome and valued. We’re looking for a confident, and charismatic individual who genuinely cares about people and leaves a remarkable lasting impression.

Here are a few perks to joining this amazing team:

• Career Growth Opportunities – be trained to take on a concierge role in as soon as six months.
• Annual Bonus - based on tenure.
• Full uniform and dry cleaning provided
• Flexible Schedules
• Fun Team Oriented Environment – Holiday celebrations, Staff Appreciation Lunches, Training & Mentoring

Compensation: $24.00 Plus Benefits

Schedule: Overnight Shifts - Wednesday-Sunday 10:30pm-7:00am

Additional shifts may be available, depending on business needs.

Why Join Action?

Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor

Team Member Perks

• Competitive starting compensation
• Comprehensive health benefits and paid time off package for qualifying employees
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• Values-driven company culture promoting teamwork and excellence

Job Summary:

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
• Maintain the appearance of the front desk area, lobby, and main elevators
• Monitor lobby activity and maintain access control
• Provide concierge services
• Complete Daily Activity Report
• Answer and direct incoming phone calls. Receive and distribute resident parcels
• Address resident and guest concerns and questions
• Demonstrate a strong understanding of the association's governing documents

Requirements:

• Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
• At least 2 years high end experience in hospitality, luxury retail or fine dining experience is preferred
• Hospitality Management college students or recent graduates are highly desired
• Must be cross-trained in Lobby Ambassador (Valet) role.
• Valid Driver License required.
• Polished and professional appearance and demeanor
• Upbeat and positive team player attitude
• Strong judgment and solutions-oriented
• Proactive customer service approach

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.