Operations System Administrator

$26.44 / hour

 

Company

 

FirstService Residential leads the property management industry, with over 8,500 communities in the United States and Canada operating under

 

our professional management services.

 

FirstService provides competitive salaries, top benefits, and career training, continually investing in our associates’ professional development,

 

setting the bar for exceptional service. Our associates enjoy an inclusive work environment and a rich culture of collaboration and mutual respect.

 

Embark in a fulfilling career in property management with FirstService today.

 

Position Summary

 

The Operations System Administrator is a key member of the FirstService Residential Texas Regional Operations team and provides superior customer service, possesses detailed knowledge of company policies and procedures, and performs essential functions as they relate to FirstService Residential Connect administrative support and other systems related to Texas Operations.

 

This position is responsible for supporting the Director of Operations for Texas in utilization, troubleshooting, training, support and management of mainly the Connect system for Texas, but not limited to it. This position supports other systems, administratively.

 

This individual will serve as the first point of contact for the state with regard to Texas Ops system questions. Mainly Connect. The Operations System Administrator has the competency and intrapersonal skills to work independently and with minimal direct supervision and possesses strong communication, telephone, and customer service skills. The individual must be detail-oriented and able to multitask.

 

The Operations System Administrator needs to be a believer in and an active supporter of FIRSTSERVICE RESIDENTIAL's philosophies and culture to staff, client, and community. As a result of job performance to be a key component in the image, reputation and professionalism of the Operations Department.

 

Position Responsibilities

 

• . Demonstrates excellent customer service, communication, and time management skills.
• Provide daily support to users by way of Help Desk Tickets in supporting Connect meeting Service Level Agreements and other provided by Director of Operations.
• Perform daily administrative tasks on the Connect platform that come in from user community across the state
• Support a team of Connect Coordinators and “Power Users” in each market and division within that market.
• Support user community with rollout of new modules, existing module rewrites, mobile apps and other products
• Work with the Texas Ops team in projects as needed
• Support data entry and provides assistance for Connect 2.0 community website (CWS), Southdata credentials and escalation, Smartwebs minor support details and any other systems. Mainly it is Connect support and ticket resolution
• Provide all user administration for onboarding and decommissioning of associates across state
• Provide all user administration for onboarding and decommissioning of properties across state
• Work with users in each market/division as appropriate to perform support related functions, such as adding properties, transitioning associates and communities and emergency edits
• Follow all policies and Standard Operating Procedures as instructed by Management
• Perform any range of special projects, tasks and other related duties as assigned
• Follows safety procedures and maintains a safe work environment.
• Responds to all scheduled and unscheduled situations in a timely and efficient manner.
• May be assigned other duties by management.

 

Operating Skills, Knowledge & Abilities.

 

Education/Training: Bachelor’s degree preferred. Can be in business. Experience in an office environment performing similar tasks (customer service) preferred. Experience in Property Management industry a plus.

 

Experience/Knowledge/Abilities:

 

Proficient in Microsoft Office. Strong working knowledge of customer service principles and practices, ability to perform with minimum supervision and very organized and dedicated. Must possess good general math skills. Detail-oriented with multiple tasks, information organization. A quick-learner comfortable with technology and repetitive tasks.

 

• Knowledge of Office365 tools. Especially excel
• Comfortable handling customer support issues with minimum direction
• Ability to work collaboratively in a team environment
• Able to work under pressure and tight deadlines
• Understanding of IT systems a plus

 

Special Requirements:

 

Physical demands include ability to lift up to 10 lbs. Standing, sitting, walking. The employee is required to work at a personal computer for extended periods of time.

 

Physical Requirements:

 

Frequent need (66% to 100% of time) to perform the following physical activities:

 

Example:

 

• Writing/typing - Corporate/inter-office, resident communications
• Grasping/turning - Telephone, doorknob use
• Finger dexterity - Operation of office equipment
• Lifting/carrying - Paperwork, deliveries, books, files, misc.)
• Attendance – Regular and predictable

 

Example:

 

• Over 25lbs. - Rare need (less than 1% of time)
• Between 10-25lbs. - Occasional need (1% to 33% of time)
• Less than 10lbs. - Frequent need (33% to 66% of time)

 

Vision Requirements:

 

• Frequent need (66% to 100% of time) to complete forms, read and review reports, wide variety of correspondence, view computer screen. Frequent need to see small detail.
• Frequent need (33% to 66% of time) to see things clearly beyond arm’s reach (inspecting property, neighborhood survey)

 

Hearing Requirements:

 

• Frequent need (66% to 100%of time) to communicate over telephone and in person with vendors, corporate and resident staff, residents and prospects.

 

Speaking Requirements:

 

• Constant need (66% to 100% of time) to verbally communicate with other Associates (mainly, but also possible for it to be vendors or others).

 

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

 

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