Operations Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Community Management is a Team Sport

As the saying goes,It Takes a Village. This same rule applies in our business of managing communities. We place a high value on collaboration, teamwork, and accountability.

The Operations Manager (OM) is responsible for supporting the General Manager and residents as well as project management of the associaiton while working in conjunction with board members and committee members, staff at the Associa Client Shared Service Center (CSSC) and within the branch office. The OM will also assist the General Manager with oversight and support of the various departments within the Association. Due to the nature of this position, some evening and weekend hours may be required.

The role involves managing multiple projects at different stages of development and completion, showcasing excellent organizational and multitasking skills. This role will report directly to the General Manager. The Operations Manager will be responsible for overseeing maintenance staff. Throughout the process of each project, constant communication between yourself and the customer or contractor and the team is needed to ensure project deliverables are met.

This position is on-site in a large, access-controlled community in Highlands Ranch, CO.

ESSENTIAL DUTIES:

• Works with the General Manager and Board on strategic initiatives and general project management of large-scale capital and maintenance projects throughout the year
• Performs vendor management functions
• Assist General Manager with implementation of Board policy and directives within the scope of the management agreement.
• Assist with employee training, supervising, and performance management.
• Assist with preparing schedules and establishes priorities for routine and special work projects.
• Assist with annual budgeting process and with the administration of the various functions of the community within the projected and approved operating budget.
• In conjunction with the General Manager, act as a liaison between the Board of Directors and residents in the execution of the established policies and the conveyance of resident grievances.
• In conjunction with the General Manager, work as a liaison between the Board and the Board Advisory Committees.
• Maintain the online communication portal and document uploads, respond and resolve resident requests timely.
• Review and understand the Management contract requirements.
• Maintain working knowledge of internal systems.
• Coordinate work orders with vendors.
• Monitor and manage operational costs.
• Manage the day-to-day company or department operations.
• Other duties as assigned.
  
  

Requirements

SKILLS:

• Excellent verbal and written communications skills.
• Creative thinking and efficient problem solving.
• Ability to deal with a large variety of individuals in a business-like and professional manner.
• Excellent organizational skills with the ability to prioritize tasks and handle many tasks at the same time.
• Ability to stay on task amidst frequent interruptions.
• Knowledge of sales, operations, and/or underwriting management.
• Knowledge of company budget and monthly performance reporting (DVR) proficiency.
• Knowledge of applicable state statutes.
• Knowledge of all Associa operating systems and programs preferred.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.)at an expert level.
• Knowledge of company policies, procedures and forms at an expert level.
• Knowledge of conflict resolution techniques at an expert level.
• Project management at an expert level.
• Self-motivated, proactive, detail oriented and a team player.
• Professional customer service skills.
• Time management and time critical prioritization skills.
  
  

EQUIPMENT:

• Proficiency in use of computer, copier, fax machine, scanner, and telephone systems.
• Proficiency in various software applications to include Microsoft Office and online communication platforms.
  
  

EDUCATION AND EXPERIENCE:

• Candidates should have at least two years in an Operations/Project/Vendor Management role.
• Preferred candidates with have association industry experience and CMCA designation.
• Preferred candidates would have a municipality/city background in Project Management, Operations, and/or Engineering with a large scale scope
  
  

Benefits Summary:

• World-Class Training
• Additional Income Opportunities
• CAI (Community Association Industry) Course/Designation Assistance
• Paid Time Off/Holidays
• Comprehensive Medical Benefits
• Wellness Incentives
  
  

Compensation:

• $80,000-$85,000; direct experience highly considered.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.