Operations Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Job Summary

The Operations Manager oversee their organization’s support staff and daily support operations, including customer service, accounting, and administrative support. The Operations Manager is focused on customer service for both internal and external clients. Daily operations is very task oriented, with metrics reporting available to review and strategize on trends, conditions, and obstacles.

Job Duties include, but are not limited to:

• Monitor and manage the accounting support team.
• Monitor and manage the administrative support team.
• Monitor and manage the customer service team.
• Monitor and manage the onsite inspections team.
• Make personnel decisions regarding hiring, compensation, promotions, discipline and termination of operational support staff in accordance with company policies.
• Report to the Branch Leader regarding challenges in processing, including client escalations.
• Other duties as assigned.
  
  

Requirements

Knowledge and Education Requirements

• Knowledge of typical business correspondence (grammar, punctuation, spelling, etc.) at an expert level.
• Knowledge of standard company policies, procedures and forms at an expert level.
• Knowledge of conflict resolution techniques and a team player.
• Professional customer service skills.
• Time management and time critical prioritization skills.
  
  

Education And Experience

• Bachelors Degree required
• 5-7 years of supervisor experience
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.