Operations Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Operations Manager oversee their organization’s production of goods and/or services. They

oversee various departments, such as purchasing, warehousing, and manufacturing. They must

make sure that their company’s products meet or exceed clients’ or customers’ expectation. They

must make sure that their company’s operations run smoothly and effectively. They oversee budgets. Depending on the size of their company, they may be involved in establishing sales and

profit goals. They must make sure that their company conducts their business in a safe manner.

They must comply with safety and environmental rules and regulations.

Job Duties And Responsibilities

Duties for this position may include but not be limited to:

 Monitor and manage operational costs.

 Make personnel decisions regarding hiring, compensation, promotions, discipline and

termination of operational support staff in accordance with company policies.

 Manage the day to day company or department operations.

 Other duties as assigned.

Knowledge and Skills

 Knowledge of sales, operations, and/or underwriting management.

 Knowledge of company budget and monthly performance reporting (DVR) proficiency.

 Knowledge of applicable state statutes.

 Knowledge of all Associa operating systems and programs preferred.

 Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.)

at an expert level.

 Knowledge of company policies, procedures and forms at an expert level.

 Knowledge of conflict resolution techniques at an expert level.

 Project management at an expert level.

 Self-motivated, proactive, detail oriented and a team player.

 Professional customer service skills.

 Time management and time critical prioritization skills.

Education and Experience

 Bachelor’s Degree Required

 Master’s Degree Preferred

 7 - 10 years of directly related or closely related experience

Job Description Operations Manager

The above information on this description has been designed to indicate the general nature and level of work performed by

employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties,

responsibilities, and qualifications required of employees assigned to this job. Associa is an Equal Opportunity Employer.

Page 2

 5– 7 years of Management and/or Supervisory experience

Certifications or Licenses

 Industry Specific Certification

 Location Specific License

Travel Requirements

 Travel may be required

Working Conditions

 Typical office environment

Requirements

REQUIRMENTS

• High School Diploma or equivalent required
• Bachelor’s Degree Preferred
• Familiar with the basic legal and governing documents such as the Illinois Condominium Property Act, and other federal, state and local laws.
• Proficient in the fundamentals of accounting, financials and budgeting.
• 3 years or more of Community Association and/or Accounting experience preferred
• Must be licensed as a Community Manager through the Illinois Department of Financial and Professional Regulation
• A team player with good business skills
• Someone who is self-motivated and who will go the extra mile for our company and our clients
• Accounting, Financials, Payroll, and Budgeting
• Microsoft Office products (Word, Excel, Outlook, Publisher, etc.)
• Communities/property/real estate and common interest communities or associations
• Typical business correspondence (grammar, structure, punctuation, spelling, etc.)
• Professional communication skills
• Conflict resolution techniques
• Exceptional customer service skills
• Time-management and prioritization skills
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.