Operations Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Operations Manager is responsible for ensuring the administrative aspects of the business of EB Community Managers, Inc. is running and organized. They perform administrative tasks like documentation, editing, filing, organization, phone system & IT interface support, building repair services, and sales support. They also manage administrative employees to ensure administrative tasks and front desk services are functional and done. The Operation Manager trains subordinates and assists the Brank President in company operations.

Job duties include but are not limited to:

Office Management

• Identify critical needs of office operations and work with the Brach President and Accounting Supervisor to fulfill those requirements as needed.
• Assist Accounting Supervisor to track monthly association costs and generate reports.
• Monitor budgets for contracts, equipment and supplies; audit operational
• Manage and coordinate administrative support services; facilities, security, mail distribution, record management, vendors, mail handling, and other office support services.
• Review current processes and recommend procedural or policy changes to improve
• Oversee facilities planning, maintenance and custodial operations internal or external service
• Provide FOB & alarm system support and field after-hour emergency issues for property.
• Oversee Community Manager after hour call list for 3rd party Association calls.
• Manages the administrative
• Other duties as
  
  

Department Leadership

• Identify the tools and resources necessary to meet the needs of all direct reports.
• Identify the obstacles to a branch success and assist with reducing them with coaching, guidance and leadership management.
• Identify, change, implement and create Standard Operating Policies when needed.
• Establish a relationship of trust with colleagues and other Associa department (i.e. CSSC, LHR, AOC)
• Monitor success metrics for all direct reports.
• Enforce adherence to policies and standards within your division.
• Manage management contract renewal submissions to the BP two (2) months prior to expiration.
• Set goals, objectives and benchmarks for direct reports and communicate quarterly to Branch President.
• Coach, train and implement PIP’s as needed for struggling direct reports.
• Identify Degreed courses for your direct reports and distribute accordingly.
• Educate, train and continually communicate with all direct reports regarding Associa updates, policy changes and internal communications.
• Conduct Monthly 1:1’s for all employees.
  
  

Other

• Plan and coordinate vendor training for CAMS. Work with Branch President to set this up.
• Work on special projects and special initiatives as directed by the BP & AS.
• Partner with other departments and Directors to help company achieve the Branch Management Plan
• Ad-hoc reporting and/or projects as needed.
• Attend CAI CACM networking meetings
• Other duties as assigned.
  
  

Requirements

• Associates Degree Required
• Bachelors Degree Preferred
• 5 – 7 years of directly related or closely related experience
• 3 – 5 years of Community Association experience
• 3 – 5 years of Management and/or Supervisory experience
  
  

Knowledge and Skills:

• Knowledge of accounting principles and ability to read and explain financials.
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at an proficient level.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Self-motivated, proactive, detail oriented and a team player.
• Confidentiality and discretion in the performance of all duties and responsibilities.
• Time management and time critical prioritization skills.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.