Operations Manager

Job Description

Are you organized, detail oriented, and ready to play a key role in the success of a homeowner association management company? Join EB Community Managers, Inc/Associa as an Operations Manager and contribute to the efficient operations of our growing branch office. We are seeking a dedicated individual to provide essential operational/administrative oversight to our homeowner association management team.

What do we offer?

Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest.

How our employees make an Impact:

The Operations Managers is the heart of our branch office’s success, making a significant impact through:

• Ensure the timely processing of corporate AP/AR’s operational costs and client billables.
• Supervise and lead the Operation’s team (front desk and admin staff) day to day operations, including but not limited to managing the front desk and admin staff, after hours’ answering service, and staff access to the building.
• Train new and current staff on proper mail handling and processing to ensure the various departments receive all time-sensitive and confidential mailings in a timely manner.
• Manage onboarding new clients and offboarding departing clients.
• Work with the branch leadership to source new client opportunities.
• Ensure vendor information is current, including the updated certificate of liability and other recordkeeping requirements.
• Assist the Sales department with the client contract renewals.
• Oversee the Secretary of State filings.
• Coordinate client’s record storage; onsite and offsite.
• Support for Yardi/TownSquare.
• Order and track office supplies.
• Build positive relationships clients, vendors, and internal staff, demonstrating a commitment to excellent customer service.
• Oversee in office events, such as birthday, work anniversary and holiday celebrations.
• Create and maintain the procedural manual for the Operations Team.
• Other duties as assigned.
  
  

Requirements

• Experience in leadership, employee supervision, and effective communication skills.
• Company budget and monthly performance reporting (DVR) proficiency, preferred.
• Proficient in business correspondence (grammar, structure, punction, spelling, etc.).
• Knowledge of conflict resolution techniques.
• Initiative-taking, detailed, organized, and a collaborator.
• Time management and time critical prioritization skills.
• Knowledge of Microsoft Office products (Word, Excel, Outlook,) at a proficient level.
  
  

Education and Experience:

• Bachelor’s Degree, preferred.
• 3 – 5 years of directly related or closely related experience, preferred.
• 3 – 5 years of management and/or supervisory experience, preferred.
• Knowledge of homeowner association management, preferred.
• Business development experience within the HOA field, preferred.
• CCAM or CMCA certification, preferred.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.