Operational Support Specialist

KWPMC is seeking an Operational Support Specialist to serve as a professional, front-facing presence across multiple properties. This role focuses on guest relations, access control, problem resolution, and amenity oversight, while maintaining a visible leadership presence in high-traffic areas.

The FOH Operational Support Specialist plays a critical role in shaping the guest experience and ensuring safety, professionalism, and service consistency.

Key Responsibilities (FOH)

• Serve as the first point of contact for residents, guests, and visitors.
• Will support multiple properties and shifts in a designated region
• FOH will cover various roles to include; Front Desk, Amenity Attendant, Administrative Assistant, and any other Front of House roles
• Deliver a professional, welcoming, and service-oriented guest experience.
• Manage guest inquiries, concerns, and complaints with calm, effective resolution.
• Provide information and guidance regarding property rules, amenities, and services.
• Monitor and control building access, ensuring compliance with credentials and security procedures.
• Track guest interactions, incidents, and resolutions using company systems and logs.
• Maintain a visible presence in lobbies, common areas, amenity spaces, and exterior zones.
• Escalate issues appropriately while maintaining guest confidence and safety.
  
  

Qualifications & Skills

• Strong interpersonal and communication skills.
• Proven customer service or guest-facing experience (hospitality, concierge, security, or property management preferred).
• Ability to remain professional and composed in high-pressure situations.
• Must be versatile in ability to cover multiple FOH roles.
• Strong problem-solving and situational awareness.
• Basic reporting and documentation skills.
  
  

Schedule & Work Environment

• Flexible availability, including evenings, weekends, and holidays.
• Ability to stand and walk for extended periods.
• Ability to work indoors and outdoors.
• Willingness to travel between KWPMC properties as needed.