Onsite Seasonal Vail Gondola Club Lead Attendant (VCO2024-7535)

Cordillera Property Owners Association is managed by GrandManors, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.GrandManors is a values-based company with the following values as our guiding principles:

Integrity: we always do the right thing.

Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.

Selflessness: more than teamwork; we are part of something special and much larger than any of us.

Personal Relationships: we are a professional services company; people do business with people they like.

Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

The Vail Gondola Club is located steps away from Gondola One in Vail Village. Managed by the Cordillera Property Owners Association, the Vail Gondola Club is an exclusive Ski Club providing first-class service in a comfortable and inviting environment.

We are looking to complete our seasonal winter staff providing ski valet and light food and beverage service. We foster a positive environment of teamwork and love for the Colorado Rocky Mountain Ski culture. If you love to build relationships with fellow winter enthusiasts and provide first class service, this is the opportunity for you.

Benefits include a Merchant Ski Pass, basic health insurance at no cost, gratuities and periodic ski breaks!

Responsibilities

Seasonal Help - Nov 2024 through April 2025

The Vail Gondola Club opens and closes with Vail, and we are looking for candidates that can work the entire winter season. Schedule would be four 10-hour shifts and three days off per week!

Responsibilities:

• Maintain a clean Ski Club facility and provide a first-class level of hospitality to Members.
• Welcome and greet Members to the Club with a smile. Learn and use name recognition.
• Daily restock, food inventory, catered food service, and keeping the Club tidy throughout the day.
• Present and maintain an attractive food & beverage display.
• Establishing and maintaining positive and professional relationships with Members.
• Daily member services: check members in on spreadsheet as they arrive, pulling member skis out from the back room as members ski for the day, put boots on boot dryer when member returns and replaces them in their locker the following morning before the Club opens.
• Opening and closing the Ski Club and ensuring all Members return safely.
• Shuttle Member skis across to Ski Shop for tunes as needed.
• Ensuring all members follow the VGC Rules & Regulations that they have signed.
• Having great knowledge of the VGC Membership Plan and Rules & Regulations.
• Assisting members with booking guest locker days per the Rules and Regulations.
• Other work-related tasks as needed
• Lead Attendant Task: Learn and perform supervisory tasks such as monitor attendant staff, conduct inventory, order supplies, handle Member escalation in absence of Vail Gondola Club Manager.
• Lead Attendant Task: Train and develop Vail Gondola Club attendants.
• Lead Attendant Task: Ensure checklists and procedures are completed properly by all staff and notify management when items are not completed as required.
• Lead Attendant Task: Monitor effectiveness of processes and procedures in place and when changes may be needed, work with Management to implement procedural changes.
  
  

Qualifications

Qualifications:

• General knowledge of Vail Ski Resort and terrain is extremely helpful.
• Valid Driver’s License and live close to Cordillera Vail Gondola Club
• Must pass background check.
• Prior customer service/hospitality experience is a plus.
• 5-star attitude and warm and friendly personality
• Able to communicate effectively and professionally in English; to follow oral and written instructions and to memorize necessary information.
• A strong work ethic and the ability to work rapidly and quickly during rush periods.
• A team player able to work well with others.
• Organized and proactive with great attention to detail.
• Punctual and reliable.
• Able to work weekends and holidays.
• Able to work the entire ski season November - April
  
  

Benefits include:

• $$ - Gratuities weekly and at the end of winter season.
• Ski breaks are part of the team culture…steps from Gondola One
• Medical Insurance (basic plan at no cost to employee)
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K with employer match
• Employee Assistance Program (EAP)
• 11 paid Holidays
• **MERCHANT SKI PASS BENEFIT**
  
  

Pay = $25.00 to $27.00 hour depending on experience