Onsite Residential Services Associate (CSFL2023-5135)

Company Overview

United Community Management (UCM) is a division of RealManage. RealManage / UCM is a national Inc. 5000 firm with clients and operations in 18 states from California to Florida and from Texas to Illinois that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage / UCM mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage / UCM is a values-based company with the following values as our guiding principles

• Integrity we always do the right thing.
• Respect for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships we are a professional services company; people do business with people they like.
• Always Improving never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage / UCM, we are always getting better.

Essential Duties and Responsibilities

• Process all tasks as assigned to include Work Orders, Violation Letters, Architectural, and other required tasks.
• Provide resolutions and problem-solving to ensure a satisfactory outcome for the Homeowner, Association, and Hammersmith®.
• Follow up with appropriate individuals to ensure satisfaction with completed tasks.
• Return phone calls and/or respond to messages the same day or within 24 hours of receipt.
• Assist with answering phone calls.

Key Qualifications

• Must possess personal values that are in alignment with those of the company Excellence, Partnership, Professionalism, Integrity, and Life Balance.
• Skill in delivering excellent customer service
• Skill in attention to detail, decision-making, and problem-solving
• Ability to be professional in appearance and presentation
• Ability to prioritize and handle multiple assignments
• Ability to utilize different computer software programs
• Ability to effectively communicate both verbally and in writing
• Ability to work in a fast paced environment
• Ability to perform duties with limited supervision
• Ability to diffuse issues with unhappy clients
• Microsoft Office products
• Communication skills
• Attention to detail
• Service orientation
• Responsiveness and follow up
• Multi-tasking - Ability to handle multiple tasks/situations at one time

Pay and Benefits

$21.00 to $24.00, depending on education and experience.

Benefits include

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays