Onsite Resident Service Coordinator - part time (CFL2023-6059)

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff.

 

Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

 

RealManage is a values-based company with the following values as our guiding principles:

 

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

 

Responsibilities

 

Part time Work schedule is 3 days a week, M-W-F 8am-4pm preferred but can be flexible

 

Responsibilities:

 

• Administrative support and assistant to Assistant Manager and General Manager as directed.
• Attend to phone calls, emails, and walk in traffic.
• Assist with work orders, data entry, document filing and records retention.
• Assist residents with keys, fobs, general information, New Owner registration and orientation.
• Assist with move in/out processing and coordination.
• Cross-train on administrative functions and overall HOA policies and procedures.
• Contractor/vendor sign-in/check-in and key release when authorized.
• Visually scan units for deficiencies, water intrusion or damages and document findings.
• Assist with any special events, holiday decorations, as assigned.
• Coordinate meetings and use of rooms. Assist with furniture/equipment as needed for meetings.
• Assist with resident communications/notifications.
• Maintain and post calendar of activities, reservations, and events on Mirasol website, Ciranet and bulletin boards.
• Assist with the monthly newsletter and act as liaison for marketing outreach with the Town of Celebration.
• Update brochures, notices for local parks specials, local events and deals.
• Organize library, books. Work with Celebration library to assist with special orders for Mirasol book club or owners.
• Maintain lobby, business center and social rooms orderly and clean.
• Maintain the amenity refreshment machine stocked and clean.
• Order and stock any needed supplies (coffee, office supplies, etc.).
• Working knowledge to assist owners with Mirasol and Ciranet sites.

 

Plus other work related tasks as needed

 

Qualifications

 

Skills:

 

Microsoft Office products, such as Word, Excel, PowerPoint.

 

Knowledge and ability to write and format basic letters to assist office staff.

 

Computer/Internet skills.

 

Communication skills oral and written.

 

Attention to detail.

 

Service orientation.

 

Responsiveness and follow up.

 

Multi-tasking - Ability to handle multiple tasks/situations at one time.

 

Pay and Benefits:

 

$18.00 to $20.00, depending on education and experience.