Onsite Resident Service Coordinator- administrative (CFL2023-4798)

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff.

Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles

• Integrity we always do the right thing.
• Respect for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships we are a professional services company; people do business with people they like.
• Always Improving never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Resident Service Coordinator- Administrative & Front Desk

Celebration is looking for a service-oriented customer solutions representative to provide customer support and offer solutions to residents, and internal staff members.

Resident Services is responsible for handling resident’s inquiries, issues, and complaints to ensure high customer satisfaction through face-to-face interaction, phone calls, and emails.

• Additional duties will include
• Provide answers to questions regarding accounts, departments, or town events/businesses,
• Processing photos and renewals,
• Provide ARC applications,
• Processing open house applications,
• Preparing information packets,
• Daily reservations of rooms,
• Data entry from various forms,
• Store Purchases and inventory,
• Processing checks.,
• as well as any other work related tasks assigned by managers.

Candidate must be outgoing with a professional personality, a sense of humor, a positive outlook, patience and self-control.

• Qualified applicant will display the following
• Strong attention to detail;
• Ability to problem solve;
• Ability to maintain confidential information;
• Strong written and verbal communication skills;
• Ability to work independently or with a group;
• and ability to meet a high standard of customer service.
• The ideal candidate will have at least 2 years professional administrative experience
• Excellent computer skills including Microsoft Office, Adobe DC Pro
• Will be flexible with project changes and be able to think outside the box.
• Flexible schedule is required as needed
• Candidate must be able to work their assigned shift on a consistent basis.