Onsite Rental Agent (SFL2022-4571)

Company Overview

RealManage is a national Inc. 5000 firm with clients and operations in 17 states from California to Florida and from Texas to Illinois that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles

• Integrity we always do the right thing.
• Respect for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships we are a professional services company; people do business with people they like.
• Always Improving never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

The Rental /Administrative Assistant manages the rental program and provides support to the General Manager. This position is a key point of contact for Owners, Renters Guests and Vendors. The individual must be friendly, courteous, organized, detail-orientated and have the ability to multi-task. A “can-do” attitude is critical to success in this position. The position reports to the General Manger of the Condominium Association. This community is a beachside condominium.

Key Responsibilities

Customer service greet guests, answer phone, and respond to Owner, Renter and Guest e-mails.

Manage the rental program

• Brochures Make available, mail to prospective guests, and ensure information is complete and accurate.
• Website ensure pictures of units and descriptions are accurate and complete.
• Rental Software remain up to date and trained on use of rental software (VRM)
• Reservations Make reservations for guests, mail confirmation/contract to renters, collect rental deposits and income.
• Rental packets Prepare key packets and welcome packets for renters. Include Rules and Regulations.
• Accounting Coordinate deposits and payment of rental checks, post owner charges and cleaning, prepare reports, provide owner statements and checks, pay vendors, print and review sales tax report and issue checks for sales tax.
• Owner correspondence Provide feedback from guests, address repairs and inventory concerns.
• Plus any other duties assigned by manager

Experience

• Condominium Rental 2 year (Preferred)
• Customer Service 3 year

Benefits Summary

Health / Dental / Vision Insurance / Life / Disability / 401 (k) Program