Onsite Pool / Beach Attendant & Concierge (LBKFL2024-6852)

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
  
  

Responsibilities

Duties and Responsibilities: Pool/Beach Attendant - Fulltime

• Protect and ensure safe conditions for residents. Preventing accidents and eliminating hazardous conditions in the water and or surrounding areas are priority via quick emergency response.
• When monitoring the pool / beach, it must be constantly scanned for any water participants who need assistance.
• Adhere to established emergency procedures and complete reports in a concise and timely manner.
• Observe and enforce all rules and regulations. Educate and inform residents diplomatically of this information.
• Immediately notify management staff of any accidents, maintenance problems, or any violations of rules by patrons.
• Complete daily, weekly, quarterly, and annual opening and closing checklists.
• Complete basic maintenance practices to ensure a clean and presentable facility.
• When experiencing down time, assist Club and/or Community Manager with facility up-keep and duties.
• Attend staff meetings and training sessions as requested.
• Performs other duties assigned by supervisor.
  
  

Duties and Responsibilities: Concierge - Fulltime

• Responsible for answering the telephones,
• Assists with booking dining reservations, show tickets and personal services
• Meeting and greeting incoming residents, guests, and vendors.
• Assists other employees with residents and visitors to ensure overall coverage in management office and deliver a high level of customer service.
• Develop and maintain positive working relationships with others,
• Support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Plus other work related tasks as needed
  
  

Qualifications

Required Skills/Abilities

• Reliable transportation
• Must be able to work nights and weekends
• Always conduct business with the highest standards of personal, professional, and ethical conduct.
• Excellent people skills and proven ability to maintain working relationships with supervisor, peers, residents, and guests.
• Good time management and organizational skills,
• Knowledge of pool equipment and safety measures.
• Flexible schedule
  
  

Education and Experience

• High School diploma or GED equivalent (preferred).
• At least 1 year of experience in the hospitality industry (preferred).
  
  

Pay and Benefits:

$20.00 hour

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays