Onsite Member Services / Administrative (FAZ2024-7214)

How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.

Company Overview:

RealManage is a national Inc. 5000 firm with clients and operations in 24 states coast to coast that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
  
  

Property Summary:

Welcome to Continental Country Club… where members become friends for a lifetime and families share experiences that are cherished for generations to come. Our commitment is to create lasting memories for our members through sport, fitness, laughter, relaxation and social events.

Mission

To preserve and enhance residents’ lifestyle and owners’ property values by providing to its members quality surroundings, amenities and services financed through fees and assessments paid by the owners. To manage a golf course and restaurant, both open to the general public and to carry out the provisions of the association’s CC&R’s.

Vision

Our vision is for Continental Country Club to become the premier country club and the number one choice for Northern Arizona residents and their guests. To provide a family fun atmosphere with all the amenities where people want to come and join.

History

The Continental Country Club Clubhouse is the neighborhood centerpiece, designed for member camaraderie and family get-togethers. Expansive and comfortable, the 25,000 square-foot clubhouse features spectacular views of Mt. Elden and our world-class golf course while housing the Golf Shop, The Oakmont Restaurant, The Venue, and the Fitness Center.

Responsibilities

Customer Service:

• Greet & welcome members and guests. Act as an initial point of contact for Country Club members and guests as they enter the Clubhouse
• Provide warm and welcoming assistance to members and guests, using their name when possible
• Direct members & guests to their destination. Distribute maps, event flyers, brochures and other material
• Provide orientation to new members and Wyndham Guests about the Continental Country Club
  
  

Reception:

• Answer multi-line phone system, and expedite incoming calls
• Inter-departmental communication to ensure accuracy of all information given out at the front desk
• Keep Lobby tidy and asthetically inviting. Ensure music is at appropriate station & volume, lobby television is on
  
  

correct channel, and there are no visible safety hazards.

• Receive small shipments from FedEx, the post office and UPS for the administrative offices
• Help keep fitness room towels stocked and bathrooms clean & stocked
  
  

Administrative:

• Email correspondence with members
• Receive and document payments
• Book reservations for conference rooms and secure resources required for each reservation.
• Print out a monthly schedule of conference room reservations, including room setup requirements, and distribute the schedule to Continental Project Supervisors to reference. Continental Project sets up/breaks down the rooms
• Distribute mail
• Update Lobby Message Board.
• Keep approved literature, flyers, forms and office supplies stocked
• Post signage throughout the club as needed
• Make copies, send & receive faxes
• Update member contact information in BusinessWorks and document all changes.
• File property folders
• Assist Supervisors with miscellaneous projects
  
  

Memberships Services:

• Receive and process all membership forms
• Keep an organized file of all membership records so they can be accessed by others with ease
• Print Membership ID cards for all qualifying members.
• Distribute Guest Passes & Grandkids passes to members accordingly. Document every member that has been given guest and/or grandkid pass to ensure no duplicate passes are given out
• Be familiar enough to frequently convey information about Membership Policies
• Monitor the appropriate use of membership within the facility by members
• Process Design Review Forms for the Architectural Control Committee and answer general queries regarding CC&R guidelines and the review process.
• Pull expired memberships from our saflok system so they no longer have access to the facilities
  
  

Membership Sales & Member Retention:

• Remain thoroughly informed & current on every membership offered and the benefits associated with each member.
• Promote memberships through dialogue with members & guests. When appropriate, give tours of the facility
• Inform Associate Members the benefits of upgrading to Full membership status.
• Alert appropriate person of Social Memberships that are about to expire so those members can be notified
  
  

through email, reminding them to renew their membership with us.

Events:

• Stay current and informed on all CCC social events.
• Promote events through dialogue with members and guests and distribution of flyers at the front desk
• Book reservations for events
• Attend events and assist as needed
  
  

Qualifications

• Education equivalent to a 2 Year Associate’s Degree, or equivalent in related work experience.
• Excellent communication skills, both written and verbal
• Positive, customer friendly and helpful demeanor
• Previous experience assisting with customer billing and account issues a plus
• Previous experience providing basic technology help desk support a plus
• Bilingual language skills is a plus
  
  

Pay and Benefits:

$17.40 to $18.00, depending on education and experience.

• Medical Insurance - * ‘Employee’ Insurance premium is paid for by company
• Highest level employee plan will incur a cost
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays