About the job
RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.
RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:
- Integrity: We always do the right thing.
- Respect: For our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
- Selflessness: More than teamwork; we are part of something special and much larger than any of us.
- Personal Relationships: We are a professional services company; people do business with people they like.
- Always Improving: Never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
- Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.
- Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.
RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.
Position Summary
The Marina Store Attendant is responsible for the daily operation and maintenance of the Cape Royale Marina Store and surrounding areas. This position involves customer service, cash handling, merchandise inventory and sales, facility cleanliness, safety inspections, and enforcement of marina rules. The Attendant ensures a welcoming, clean, and well-organized environment for residents and guests while upholding the standards and procedures outlined in the Marina Operations Manual.
Key Responsibilities
Store Operations & Customer Service
- Open and close the marina store daily, including balancing the cash drawer at the start and end of each shift.
- Sell fuel, merchandise, snacks, and other store items to customers.
- Assist boaters with docking and operating the self-service fuel pump.
- Keep displays organized and merchandise attractively arranged.
- Respond to customer inquiries and always provide excellent customer service.
Inventory & Supplies
- Assist with maintaining accurate records of store inventory and restocking as needed.
- Purchase store supplies and merchandise under the direction of the Community Manager.
- Monitor inventory levels for store, fuel, and restroom supplies.
Cash Handling & Financial Reporting
- Maintain the accuracy and security of the cash drawer throughout shifts.
- Prepare and document daily revenue reports.
- Prepare daily bank deposits and deliver them to the POA drop box for submission to the bank.
- Ensure all financial documentation is accurate and submitted timely.
Facility & Grounds Maintenance
- Keep store interior clean and orderly (including windows, counters, floors, and restocking shelves). Remove trash and take it to the gas tank area (trash is picked up on Mondays and Fridays).
- Maintain the cleanliness of piers, docks, and the fuel dock area.
- Sweep/hose piers and walkways as needed. This includes pier lighting.
- Ensure the fish cleaning station is cleaned regularly.
- Keep restrooms clean and stocked with necessary supplies.
Safety & Compliance
- Perform daily inspections of piers and report maintenance needs in writing to the Community Manager.
- Monitor marina activity for safety and compliance with posted rules and regulations.
- Issue verbal warnings for rule violations and document recurring issues via incident reports.
- Follow all Marina Operations Manual procedures consistently and suggest updates when needed.
- Perform other duties or special projects as assigned by the Community Manager or Marina Committee.
- Ensure watercrafts are compliant with lease agreement regulations regarding registration and cleanliness.